The Analysis of Factors Associated with the Effectiveness of Nurse Communication to Patients in the Inpatient Room of Teungku Fakinah Hospital, Banda Aceh

Muhammad Iqbal Saputra, Said Usman, Sofia Sofia, Irwan Saputra, Yusni Yusni

Abstract


The aim of thisstudy is to find out the factors relating to the effectiveness of nurses communication in patient. The type of research in this study is quantitative analytic with cross sectional study approach. The research location is in the inpatient room of Teungku Fakinah Hospital in Banda Aceh. The result of the study are the effectiveness of nurse communication in patients at Teungku Fakinah Hospital is in the category of good at 89%, the value of the variables of openness, empathy, equality, audible (humble) and humble (humble) are in good category that is above 95%, factors that significantly affect the effectiveness of nurse communication in patients at Teungku Fakinah Hospital, namely the openness of empathy level, the level of equality of the audible level (right) and the level of humble (humble). The better the level of openness, the better the effectiveness of nurse communication in patients. The better the level of empathy, the better the communication effectiveness of nurses in patients. The better the level of equality, the better the effectiveness of nurse communication in patients.The better the level of audible (right), the better the effectiveness of nurse communication in patients.The better the level of humble (humble), the better the effectiveness of nurse communication in patients.


Keywords


effectiveness; nurse; communication; hospital

Full Text:

PDF

References


Agustrianti, P. (2015). Analisis Faktor-Faktor yang Berhubungan dengan Efektivitas Komunikasi Perawat dan Pasien di Ruang Rawat Inap Rumah Sakit Harapan Mulia Kabupaten Bekasi. Jurnal ARSI Vol 2 No. 1.

Amalia, M.S. (2018). Analisis Kesantunan Berbahasa Pada Tuturan Perawat Ke Pasien di Rumah Sakit Umum Daerah Barru. Fakultas Bahasa dan Sastra. Universitas Negeri Makasar

Anas, T. (2014). Komunikasi Dalam Keperawatan. EGC. Jakarta.

Anjaswarni, T. (2016). Komunikasi Dalam Keperawatan. Pusdik SDM Kesehatan. Jakarta.

Arumsari, P.D., Emaliyawati, E. dan Sriati, A. (2016). Hambatan Efektivitas komunikasi Perawat Dengan Keluarga Pasien Dalam Perspektif Perawat. Jurnal Pendidikan Keperawatan Indonesia.

Arwani. (2003). Komunikasi Dalam Keperawatan, Penerbit Buku Kedokteran EGC. Jakarta.

Ariani, A. T. (2018). Komunikasi Keperawatan, Penerbit Universitas Muhammadiyah Malang. Malang.

Aripuddin, I. (2014). Ensiklopedia Mini: Asal Mula Profesi Perawat. Angkasa. Jakarta.

Asmuji. (2012). Manajemen Keperawatan: Konsep dan Aplikasi. Ar-Ruzz Media. Jogjakarta.

Berlo, D.K. (1960). The Process of Communication: An Introduction to Theory and Practice. Holt, Rinehart and Winston. New York

Caropeboka, R. M. (2017). Konsep dan Aplikasi Ilmu Komunikasi. Penerbit Andi. Yogyakarta.

Cangara, H. (2004). Pengantar Ilmu Komunikasi. PT. Raja Grafindo Persada. Jakarta.

Cherie, A. dan Gebrekidan A. (2013). Kepemimpinan dan Manajemen Keperawatan. Penerbit Imperium. Yogyakarta.

Damaiyanti, M. (2014). Komunikasi Terapeutik dalam Praktik Keperawatan. PT. Refika Aditama. Bandung.

Darsini. (2016). Hubungan Komunikasi Perawat Dengan Tingkat Kepuasan Pasien Yang Dirawat Di Ruang Kana Rumah Sakit Gatoel. NurseLine Journal Vol 1 No. 1. Jombang.

Devito, J.A. 2018. Komunikasi Antarmanusia Edisi Kelima, Karisma Publishing Group. Tanggerang Selatan.

Dwidiyanti, M. (2008). Keperawatan Dasar: Konsep “caring“ Komunikasi Etik dan Spiritual Dalam Pelayanan Kesehatan. Hasani. Semarang.

Effendy, O.U. (2003). Ilmu Teori dan Filsafat Komunikasi. Citra Aditya Bhakti. Bandung.

Fajar, M. (2009). Ilmu Komunikasi : Teori & Praktik. Graha Ilmu. Yogyakarta.

Fazil. (2014). Membangun Interaksi dan Komunikasi Interpersonal yang Efektif : Kompetensi Humas Berkomunikasi di Facebook. Jurnal Professional FIS Unived Vol. 1. Padang

Gatot, D.B. dan Adisasmito, W. (2005). Hubungan Karakteristik Perawat, Isi Pekerjaan dan Lingkungan Pekerjaan Terhadap Kepuasan Kerja Perawat di instalasi rawat inap RSUD Gunung Jati Cirebon (Jurnal). Makara Kesehatan. Vol. 9. Jakarta.

Ghahramanian, A., et al. (2017). Quality Of Healthcare Services And Its Relationship With Patient Safety Culture And Nurse-Physician Professional Communication. Health Promotion Perspectives, hal 168-174.

Jannah, M., Darmini dan Rochmayanti, D. (2017). Komunikasi Efektif Berperan Dalam Meningkatkan Kepuasan Pasien di Instalasi Radiologi. Jurnal LINK.. Semarang.

Jin, H.K, et al. (2017). The Effect Of Communication Skills Training On Patient-Pharmacist Communication In Pharmacy Education: A Meta- Analysis. Advances in Health Sciences Education, hal 1–20.

Kholil, S. (2019). Communication Planning of Langsa City Government in Building an Islamic and Environmentally Friendly City. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). P. 638-644

Kullberg, A., et al. (2015). Information Exchange In Oncological Inpatient Care– Patient Satisfaction, Participation, And Safety. European Journal Of Oncology Nursing, hal 142–147.

Kuntoro, W dan Wahyudi, I.(2017). Kepuasan Pasien Terhadap Kualitas Pelayanan di Tempat Pendaftaran Pasien Rawat Jalan Puskesmas Kretek Bantul Yogyakarta. Jurnal Kesehatan Vokasional. Fakultas Kedokteran Universitas Gajah Mada.

Liljeroos, M., Snellman, I.M., dan Ekstedt, M.H. (2011). A Qualitative Study on The Role of Patient-Nurse Communication in Acute Cardiac Care. Journal of Nursing Education and Practice Vol.1, No. 1.

Maggio, R. (2005). Sukses Berbicara dengan Siapa Saja. PT. Gramedia Pustaka Utama. Jakarta.

Mahmud, M. (2009). Komunikasi Keperawatan (Komunikasi Terapeutik). Ganbika. Yogyakarta.

Manojlovich, M. dan DeCicco, B. (2017). Healthy Work Environments, Nurse-Physician Communication, And Patients’ Outcomes.

Maryana. (2019). Persepsi Klien BPJS Tentang Caring Perawat di Sebuah Rumah Sakit. Jurnal Ilmu Kesehatan Bhakti Husada, Helath Science Journal, vo. 10. Bangka Belitung.

Matzke, B., et al. (2014). Using A Team‐Centered Approach To Evaluate Effectiveness Of Nurse–Physician Communications. Journal Of Obstetric, Gynecologic, & Neonatal Nursing, hal 684-694.

Miles, L., et al. (2014). Teaching Communication And Therapeutic Relationship Skills To Baccalaureate Nursing Students. Journal of Psychosocial Nursing, hal 34-41.

Muhith, A. dan Sioto, S. (2018). Aplikasi Komunikasi Teurapetik Nursing dan Health. Penerbit Andi. Yogyakarta.

Muslimah. (2016). Etika Komunikasi Dalam Perspektif Islam. Sosial Budaya Vol 13 No. 2.

Nicole, J. (2015). Nursing Adults With Long Term Conditions 2nd Edition. Sage Publication. London.

Nurhasanah, N. (2009). Ilmu Komunikasi dalam Konteks Keperawatan untuk Mahasiswa Keperawatan. TIM. Jakarta.

Nursalam. (2012). Manajemen Keperawatan : Aplikasi dalam Praktik Keperawatan Profesional Edisi 3. Salemba Medika. Jakarta.

Olsson, E., et al. (2014). Pharmacist- Patient Communication In Swedish Community Pharmacies. Research in Social and Administrative Pharmacy, hal 149–155.

O'Rourke, K., et al. (2017). Improving Staff Communication And Transitions Of Care Between Obstetric Triage And Labor And Delivery. Journal of Obstetric, Gynecologic & Neonatal Nursing.

Potter, P.A. dan Perry. (2005). Buku Ajar Fundamental Keperawatan: Konsep, Proses dan Praktik. EGC. Jakarta.

Prabowo, Tri. (2014). Komunikasi Dalam Keperawatan. Pustaka Baru Press. Yogyakarta.

Prijosaksono, A. dan Hartono, P. (2002). Make Yourself a Leader. Penerbit PT Elex Media Komputindo. Jakarta.

Purwoastuti, E. dan Walyani, E.S. (2015). Perilaku dan Soft Skill Kesehatan. Pustaka Baru Press. Yogyakarta.

Putra, A. (2013). Hubungan Komunikasi Terapeutik Perawat Dengan Kepuasan Pasien Di Ruang Rawat Inap Rumah Sakit Umum Daerah Dr. Zainoel Abidin. Jurnal Ilmu keperawatan ISSN: 2338-6371.

Pieter, H.Z. (2017). Dasar-dasar Komunikasi Bagi Perawat. Penerbit Kencana. Jakarta.

Rajah, R., Hassali, M. A., dan Lim, C. J. (2017). An Interprofessional Evaluation Of Health Literacy Communication Practices Of Physicians, Pharmacists, And Nurses at Public Hospitals in Penang, Malaysia. Annals of Pharmacotherapy.

Redley, B., et al. (2017). Interprofessional Communication Supporting Clinical Handover In Emergency Departments: An Observation Study. Australasian Emergency Nursing Journal, hal 122–130.

Ruberton, P.M. et al. (2016). The Relationship Between Phisician Humility, Phisician-Patient Communication, and Patient Health. Jurnal Elsevier Volume 99.

Salehe, B. dan Njine D.( 2016). Good Quality Interaction Between The Registered Nurse and The Patient. Senoji University of Applied Sciences.

Sarfika, R., Maisa, E.A. dan Freska, W. (2018). Buku Ajar Keperawatan Dasar 2 : Komunikasi Terapeutik Dalam Keperawatan. Andalas University Press. Padang.

Sheldon, L.K. (2010). Komunikasi Untuk Keperawatan Edisi Kedua. Penerbit Gramedia. Jakarta.

Shitu, Z. Et al. (2018). Avoiding Medication Errors Through Effective Communication In A Healthcare Environment. Movements, Health & Exercise, hal 115-128.

Siti, M., Zulpahiyana, dan Indrayana, S. (2015). Komunikasi Terapeutik Perawat Berhubungan dengan Kepuasan Pasien. JNKI Vol 4 No 1.

Suciati. (2017). Teori Komunikasi Dalam Multi Perspektif. Yogyakarta : Buku Litera

Sumijatun. (2011). Membudayakan Etika dalam Praktik Keperawatan. Penerbit Salemba Medika. Jakarta.

Suryani. (2005). Komunikasi Terapeutik : Teori dan Praktik. EGC. Jakarta.

Suryani. (2014). Komunikasi Terapeutik Teori & Praktek. Ed. 2. Penerbit Buku Kedokteran EGC. Jakarta.

Syagitta, M., Sriati, A. dan Fitria, N. (2017). Persepsi Perawat Terhadap Pelaksanaan Efektivitas komunikasi di IRJ Al–Islam Bandung. Jurnal Keperawatan BSI Vol. V No. 2.

Oktarina, M. dan Sari, R.M. (2018). Buku Ajar Dalam Praktek Kebidanan. Penerbit Deepublish. Yogyakarta

Wang, Y. Y., et al. (2017). Interventions To Improve Communication Between Nurses And Physicians In The Intensive Care Unit: An Integrative Literature Review. International Journal Of Nursing Sciences

Walansendow, V.L., Pinontoaan, O.R. dan Rompas, S.S. (2017). Hubungan Antara Sikap Dan Teknik Komunikasi Terapeutik Perawat Dengan Kepuasan Pasien Rawat Inap Di Ruang Eunike RSU Gmim Kalooran Amurang, E-journal Keperawatan (e-Kp) Volume 5 Nomor 1.

World Health Organization. (2016). Technical Series on Safer Primary Care.

Wulan, K. dan Hastuti, M. (2011). Pengantar Etika Keperawatan Panduan Lengkap Menjadi Perawat Profesional Berwawasan Etis. Prestasi Pustakakarya. Jakarta.

Younis, J. K.., Mabrouk S. M. dan Kamal F.F. (2015). Effect Of The Planned Therapeutic Communication Program On Therapeutic Communication Skills Of Pediatric Nurses. Journal of Nursing Education and Practice Vol. 5.




DOI: https://doi.org/10.33258/birci.v3i3.1104

Article Metrics

Abstract view : 88 times
PDF - 28 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.