Key Competencies of Human Resource Capabilities in Hospitality Industry

Zairil Zairil, Farida Elmi

Abstract


This research aims to examine the effect of competency on the capabilities of human resources in the hospitality industry. This study uses quantitative methods and uses 100 samples from various levels of positions in 3 - 5 star hotels and exhibition buildings. Researcher distributed questionnaires through an online system to hotels and exhibition buildings. Testing the validity and reliability of the research instrument was analysed using SmartPLS 3.0. The results showed that the use of common sense, quick response, communication and relationship skills are the main keys of competency and have a positive and significant effect on the ability of human resources. This research is expected to provide input to the hotel industry players in developing the right aspects of competency in increasing the capabilities of human resources in the hospitality industry. Lifestyle changes and high guest expectations require a quick response from employees and the ability to build relationships. Hotel management must continue to seek and transform in following the emerging trends in the market to be developed into employee development programs.


Keywords


competencies; human resource capabilities; hospitality industry

Full Text:

PDF

References


Aamodt, M. (2016). Industrial / organizational psychology: An applied approach (M. C. Learning (ed.); 8th ed.). MA: Cengage Learning.

Alberton, A., Kieling, A. P., Lyra, F. R., Hoffmann, E. M., Lopez, M. P. V., & Stefano, S. R. (2020). Competencies for sustainability in hotels: insights from Brazil. Employee Relations: The International Journal.

Barclay, D., C. C. Higgins, et. al. (1995). The Partial Least Squares (PLS) Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration. Technology Studies. Research Methodology, 2(2), 285–309.

Bharwani. (2017). Competencies of hotel general managers: A conceptual framework’. International Journal of Contemporary Hospitality Management, 29(1), 393–418. https://doi.org/https://doi.org/10.1108/IJCHM-09-2015-0448

Blayney, C. K. B. (2016). CAREER STRATEGIES OF HOTEL MANAGERS IN CANADA. Global Journal of Business Research, 10(2), 33–48.

Cania, L., & Korsita, B. (2015). Knowledge management: The key to sustainability of economic crisis. Mediterranean Journal of Social Sciences, 6(1S1), 548–553. https://doi.org/10.5901/mjss.2015.v6n1s1p548

Cetin, G., Demirciftci, T., & Bilgihan, A. (2016). Meeting revenue management challenges: Knowledge, skills and abilities. International Journal of Hospitality Management, 57, 132–142. https://doi.org/10.1016/j.ijhm.2016.06.008

Ciziuniene, K, Vaiciute, K & Batarliene, N. (2016). Research on competencies of human resources in transport sector: Lithuanian case study. Procedia Engineering, 134(336–343).

Dahlan, S. (2014). Statistik Untuk Kedokteran Dan Kesehatan (Edisi 6). Salemba Medika.

De Vos, A, De Hauw, S & Willemse, I. (2015). An integrative model for competency development in organizations: The Flemish case. The International Journal of Human Resource Management, 26(20), 2543 – 2568.

El Asame, M., & Wakrim, M. (2018). Towards a competency model: A review of the literature and the competency standards. Education and Information Technologies, 23(1), 225–236. https://doi.org/10.1007/s10639-017-9596-z

Evans, Nigel, D. C. & G. S. (2003). Strategic Management for Travel and Tourism. Butterworth-Heinemann.

Fleury, MTL & Fleury, A. (2005). In search of competence: aligning strategy and competencies in the telecommunications industry. The International Journal of Human Resource Management, 16(9), 1640–1655.

Fornell, C., & Larcker, D. F. (1981). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Journal of Marketing Research, 382–388.

Goldman, E., & Scott, A. R. (2016). Competency models for assessing strategic thinking. Journal of Strategy and Management, 9(3), 258–280. https://doi.org/10.1108/JSMA-07-2015-0059

Guilding, C., Lamminmaki, D., & McManus, L. (2014). Staff turnover costs: In search of accountability. International Journal of Hospitality Management, 36, 231–243. https://doi.org/10.1016/j.ijhm.2013.10.001

Hair, J., Hult, G., Ringle, C., & Sarstedt, M. (2014). A Primier On Partial Least Squares Structural Equation Modeling (PLS-SEM). America: SAGE Publication, Inc.

Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd Editio). Sage Publications.

Hair, Joseph F., William C. Black, Barry J. Babin, and R. E. A. (2010). Multivariate Data Analysis. Englewood Cliffs, NJ: Prentice Hall.

Huang, H. C. (2016). How Does Meetings, Incentives, Conventions, and Exhibitions Industry Attract Exhibitors? Asia Pacific Journal of Tourism Research, 21(1), 73–93. https://doi.org/10.1080/10941665.2015.1016444

Jo Dolasinski, M., & Reynolds, J. (2019). Hotel leader competencies: Industry practitioner perspectives. Journal of Human Resources in Hospitality and Tourism, 18(3), 349–367. https://doi.org/10.1080/15332845.2019.1599785

Khan, A. A., Abbasi, S. O. B. H., Waseem, R. M., Ayaz, M., & Ijaz, M. (2016). Impact of Training and Development of Employees on Employee Performance through Job Satisfaction: A Study of Telecom Sector of Pakistan. Business Management and Strategy, 7(1), 29. https://doi.org/10.5296/bms.v7i1.9024

Ningrum, P. A., et al. (2020). The Potential of Poverty in the City of Palangka Raya: Study SMIs Affected Pandemic Covid 19. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Volume 3, No 3, Page: 1626-1634

Nunnally, J. C., & Bernstein, I. H. (1994). The assessment of reliability. Psychometric Theory, 3(1), 248-292.

Puteh, F, Kaliannan, M, & Alam, N. (2016). Employee core competencies and organisational excellence: An interpretative analysis. Australian Journal of Business and Economic Studies, 2(1), 45–55.

Saleh, A., Mujahiddin. (2020). Challenges and Opportunities for Community Empowerment Practices in Indonesia during the Covid-19 Pandemic through Strengthening the Role of Higher Education. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). Volume 3, No 2, Page: 1105-1113.

Salman, M., Ganie, S. A., & Saleem, I. (2020). Employee Competencies as Predictors of Organizational Performance: A Study of Public and Private Sector Banks. Management and Labour Studies, 45(4), 416–432. https://doi.org/10.1177/0258042x20939014

Sihombing, E. H., Nasib. (2020). The Decision of Choosing Course in the Era of Covid 19 through the Telemarketing Program, Personal Selling and College Image. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Volume 3, No. 4, Page: 2843-2850.

Weinert, F. (2021). Concept of Competence: A Conceptual Clarification. Https://Pdfs. Semanticscholar.Org/8b88/Efa9dd5e0a4b605aea6e5e3b9ec640beb089.Pdf.

Weinland, J. T., Gregory, A. M., & Petrick, J. A. (2016). Cultivating the aptitudes of vacation ownership management: A competency domain cluster analysis. International Journal of Hospitality Management, 55, 88–95. https://doi.org/10.1016/j.ijhm.2016.02.006

Wessels, W., Du Plessis, E., & Slabbert, E. (2017). Key competencies and characteristics of accommodation managers. SA Journal of Human Resource Management, 1(2), 1–11. https://doi.org/10.4102/sajhrm.v15i0.887




DOI: https://doi.org/10.33258/birci.v4i4.2740

Article Metrics

Abstract view : 90 times
PDF - 44 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.