_.gif)
_.gif)
The Relationship between Patient Comfort and Service Satisfaction in Primary Accredited Health Centers in Lubuklinggau City
Abstract
Health services at Community Health Centers include outpatient services in the form of observation, diagnosis, treatment, and other activities, and inpatient services, which include observation, treatment, diagnosis, treatment, and other medical services where patients are treated for a minimum of 1 day. The purpose of this study was to analyze the relationship between patient comfort and service satisfaction in primary accredited community health centers. This study is an analytic observational study with a cross-sectional design. The population in this study is outpatients at the primary accreditation health center. The sample size in this study was 40 respondents, with consecutive sampling taken based on order of arrival until the sample was fulfilled for the study. The results of the study showed that comfort was not good at (65.0%) and satisfaction was poor at 47.5%, and the results of statistical tests obtained showed that there was a significant relationship between comfort and patient satisfaction in health services (0.006 <0.05). Based on the results above, it can be concluded that there is a relationship between comfort and service quality. It is recommended that the management at an accredited health center optimize communication skills in services related to health services, including communication and interaction with the client.
Keywords
Full Text:
PDFReferences
Antara, H., Pelayanan, M. dan Kepuasan, D. (2018) “GMIM PANCARAN KASIH MANADO Djeinne Thresye Pangerapan , Ora Et Labora I . Palandeng , A . Joy M . Rattu Ilmu Kesehatan Masyarakat Pascasarjana Universitas Sam Ratulangi Towards Quality Improvement ” Artikel ini “ Hospital Service Quality And Its Effects O,” 2(1), hal. 9–18.
https://ejournal.unsrat.ac.id/index.php/jkk/article/viewFile/18836/18386.
Cahyono, A. (2018) “Hubungan Karakteristik dan Tingkat Pengetahuan Perawat terhadap Pengelolaan Keselamatan Pasien di Rumah Sakit,” Jurnal Ilmiah Widya, 3(2), hal. 97–102.
Fatrida, D. dan Saputra, A. (2019) “Hubungan Waktu Tunggu Dengan Tingkat Kepuasan Pasien Dalam Mendapatkan Pelayanan Kesehatan,” Jurnal ’Aisyiyah Medika, 4(1), hal. 11–21. doi: 10.36729/jam.v4i1.229.
Hakim, F. A. dan Suryawati, C. (2019) “Analisis Hubungan KarakteristiK Pasien Peserta BPJS dengan Tingkat Kepuasan Pasien Peserta BPJS terhadap Pelayanan Rawat Inap di Rumah Sakit Umum Darul Istiqomah Kendal,” Jurnal Manajemen Kesehatan Indonesia, 7(3), hal. 157–162. doi: 10.14710/jmki.7.3.2019.157-162.
Hastuti, et al (2017) “Hubungan Mutu Pelayanan Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit Umum Daerah Tamiang Layang,” Jurnal Publikasi Kesehatan Masyarakat Indonesia, 4(2). doi: 10.20527/jpkmi.v4i2.3841.
Kemenkes RI (2016) “Permenkes No 44 "Pedoman Manjemen Puskesmas,” hal. 2. Tersedia pada: www.iranesrd.com.
Kementerian Kesehatan RI (2017) “Manajemen Mutu Informasi Kesehatan I : Quality Assurance.”
Kementerian PPN/ Bappenas (2018) “Penguatan Pelayanan Kesehatan Dasar Puskesmas,” 9860, hal. 21–29.
Kemenkes RI (2013) “Permenkes No 71 tahun 2013 ‘ Pelayanan Kesehatan JKN,’” Permenkes No 71, 26(4), hal. 1–37.
Mulyani, R. (2014) “Hubungan Karakteritik Pasien Dengan Kepuasan Pelayanan Gizi Di Ruang Rawat Inap Rumah Sakit.,” Jurnal Keperawatan, X(2), hal. 231–240.
Ningrum, P. A., et al. (2020). The Potential of Poverty in the City of Palangka Raya: Study SMIs Affected Pandemic Covid 19. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Volume 3, No 3, Page: 1626-1634
Nurdahniar (2016) “Pelayanan Kesehatan Rawat Inap Rumah Sakit Umum Daerah Tenriawaru Kabupaten Bone,” (1465142006), hal. 1–293. Tersedia pada: http://eprints.unm.ac.id/12409/1/JURNAL NURDAHNIAR_1465142006.pdf.
Orah, O. A. M. (2015) “Hubungan antara persepsi pasien tentang pelayanan tenaga kesehatan dengan kepuasan pasien di Puskesmas Lansot Kota Tomohon,” Skripsi. Manado: Universitas Sam Ratulangi, 74.
Permenkes no 43 (2019) “Peraturan Menteri Kesehatan Republik Indonesia,” Rabit : Jurnal Teknologi dan Sistem Informasi Univrab, 1(1), hal. 2019. Tersedia pada: http://www.ghbook.ir/index.
Rahmatiqa et al (2020) “Indonesia ditetapkan oleh Kemenkes melalui Standar Pelayanan Minimal .,” hal. 540–549.
Rahmawati, R. dan Fikri, A. M. (2014) “Kualitas Ppelayanan Keperawatan Dengan Tingkat Kepuasan Pasien,” Journal of Ners Community, 5(2), hal. 118–123.
Rivai, F., Lestari, S. dan Shaleh, K. (2020) “Hubungan Mutu Pelayanan dengan Kepuasan Pasien di Instalasi Rawat Inap Rumah Sakit Ibnu Sina YW-UMI,” Media Kesehatan Masyarakat Indonesia, 16(1), hal. 38. doi: 10.30597/mkmi.v16i1.9068.
Saleh, A., Mujahiddin. (2020). Challenges and Opportunities for Community Empowerment Practices in Indonesia during the Covid-19 Pandemic through Strengthening the Role of Higher Education. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). Volume 3, No 2, Page: 1105-1113.
Santosa (2020) “Kesiapsiagaan Wilayah Pada Puskesmas Sebagai Fasyankes Tingkat Pertama Dalam Menghadapi Pandemi Covid-19 Berdasarkan Indikator Sdm Dan Sarana Prasarana,” Akrab Juara, 5(1), hal. 43–54. Tersedia pada: http://www.akrabjuara.com/index.php/akrabjuara/article/view/919.
Sary, Bur, S. (2021) “Article history : Received : 29 Agustus 2020 PENDAHULUAN dengan memberikan pelayanan yang efektif , aman , dan berkualitas tinggi kepada mereka yang Jaminan Kesehatan Nasional merupakan jaminan berupa perlindungan kesehatan agar para peserta bisa mendapat,” 01(05), hal. 446–453.
Sihombing, E. H., Nasib. (2020). The Decision of Choosing Course in the Era of Covid 19 through the Telemarketing Program, Personal Selling and College Image. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Volume 3, No. 4, Page: 2843-2850.
Tawalujan, T. W. et al. (2019) “Hubungan Antara Status Akreditasi Puskesmas Dengan Tingkat Kepuasan Pasien Di Kota Manado,” Kesmas, 7(5).
Undang-undag no 36 tahun (2009) “Kesehatan", 27(7).
Widya Astari, D., Noviantani, A. dan Simanjuntak, R. (2021) “Kepuasan Pasien terhadap Mutu Pelayanan Keperawatan di Era Pandemi Covid-19 di Rumah Sakit Mata Cicendo,” Journal of Hospital Accreditation, 03(1), hal. 34–38. Tersedia pada: http://jha.mutupelayanankesehatan.net/index.php/JHA/article/view/79.
Yewen, M. R. et al. (2019) “Hubungan Antara Status Akreditasi Puskesmas Dengan Tingkat Kepuasan Pasien Di Kota Sorong Provinsi Papua Barat,” Kesmas, 7(5).
DOI: https://doi.org/10.33258/birci.v4i4.3164
Article Metrics
Abstract view : 70 timesPDF - 34 times
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.