Model of Increasing Tourist Satisfaction through Attraction, Accessibility, Security, Safety, Health and Hygiene at the Ujung Kulon National Park

Soehardi Soehardi

Abstract


The purpose of this research was to analyze the model of increasing tourist satisfaction through attraction, accessibility, safety and security, health and hygiene in Ujung Kulon National Park, Pandeglang Regency, Banten Province. The population in this research were all foreign and domestic tourists who visited Ujung Kulon National Park with the sample used was purposive sampling totaling 95 respondents. Quantitative research methods are used in this study with analysis of construct validity and reliability, outer loading, collinearity statistics, path coefficients, R square and model fit. The result of this research is that there is a significant effect of attraction on tourist satisfaction, accessibility on tourist satisfaction, security and safety on tourist satisfaction and health and hygiene on tourist satisfaction in Ujung Kulon National Park. It can be concluded that tourist satisfaction is influenced by attraction, accessibility, safety and security and health and hygiene in Ujung Kulon National Park.


Keywords


attraction; accessibility; safety and security; health and hygiene; tourists satisfaction

Full Text:

PDF

References


Arlinda, F., & Sulistyowati, R. (2021). Pengaruh Penerapan Program Adaptasi CHSE (Cleanliness, Health, Safety, Environment) terhadap Kepuasan Pengunjung Destinasi Wisata Kabupaten Kediri. Jurnal Pendidikan Tata Niaga (JPTN), 9(3), 1404–1416.

Balai Taman Nasional Ujung Kulon. (2021). Sejarah, Status Kawasan, Letak dan Luas, Ekosistime, Flora dan Fauna. Balai Taman Nasional Ujung Kulon.

BPS Kabupaten Pandeglang. (2018). Kecamatan Sumur Dalam Angka. BPS Kabupaten Pandeglang.

Chaisaengduean, K. (2021). The Potential of Tourist Attractions Affects Satisfaction of Visitor in Nan Province. Psychology and Education, 58(2), 5309–5322. https://doi.org/https://doi.org/10.17762/pae.v58i2.2943

Chaloux, N., Boisjoly, G., Grisé, E., El-Geneidy, A., & Levinson, D. (2019). I Only Get Some Satisfaction: Introducing Satisfaction into Measures of Accessibility. In N. Chaloux, G. Boisjoly, E. Grisé, A. El-Geneidy, & D. Levinson (Eds.), 98th Annual Meeting of the Transportation Research Board, Washington D.C., USA. (pp. 1–26). 98th Annual Meeting of the Transportation Research Board, Washington D.C., USA.

Fitri, A., Pujiastuti, E. E., & Sugiarto, M. (2019). Pengaruh Tourist Attraction dan Service Quality terhadap Perceived Value serta Satisfaction (Studi pada wisatawan yang berkunjung di Desa Wisata Grogol Daerah Istimewa Yogyakarta). Jurnal BUSINESS UHO: Jurnal Administras Bisnis., 4(2), 168–182. https://doi.org/http://dx.doi.org/10.52423/bujab.v4i2.9453

Guevara, G., & Clercq, M. de. (2020). The Future of Travel & Tourism in the Wake of Covid-19 (G. Guevara & M. de Clercq (eds.); 1st ed., Issue September). World Travel and Tourism Council. https://www.oliverwyman.com/content/dam/oliver-wyman/v2/publications/2020/To_Recovery_and_Beyond-The_Future_of_Travel_and_Tourism_in_the_Wake_of_COVID-19.pdf

Gupta, S., Shukla, V., & Pandiya, B. (2021). Tourists Motivation Towards Destination Visit Intention Post-Pandemic: Scale Development and Validation. International Journal of Tourism Policy, 1(1), 19. https://www.inderscience.com/info/ingeneral/forthcoming.php?jcode=ijtp

Hamarneh, I. I., & Jeřábek, M. P. (2018). The Impact of the Security Situation on Tourism in the Countries of the Former Yugoslavia. INTERNATIONAL SCIENTIFIC JOURNAL “SECURITY & FUTURE,” 2(3), 111–115.

Ismail, T., & Rohman, F. (2019). The Role of Attraction, Accessibility, Amenities, and Ancillary on Visitor Satisfaction and Visitor Attitudinal Loyalty of Gili Ketapang Beach. Jurnal Manajemen Teori Dan Terapan, 12(2), 149–165. https://doi.org/http://dx.doi.org/10.20473/jmtt.v12i2.14423

Jovanović, S., Janković–Milić, V., & Ilić, I. (2015). Health and Hygiene Importance for the Improvement of Tourism Sector Competitiveness in Serbia and the South-Eastern Europe Countries. Procedia Economics and Finance, 19(15), 373–382. https://doi.org/10.1016/s2212-5671(15)00038-6

Kementerian Lingkungan Hidup dan Kehutanan. (2021). Populasi Badak Jawa di Taman Nasional Ujung Kulon Meningkat. Kementerian Lingkungan Hidup Dan Kehutanan.

Kővári, I., & Zimányi, K. (2010). Safety and Security in The Age of Global Tourism (The Changing Role and Conception of Safety and Security in Tourism). Applied Studies in Agribusiness and Commerce, 4(5–6), 67–69. https://doi.org/10.19041/apstract/2010/5-6/11

Li, G., & EHL Insight. (2019). Tourism Satisfaction: Importance, Measureability and Impacts. EHL Insight.

M. Shahedul Alam, S., Ferdush Rahman, M., Majedul Huq, S., & Kamruzzaman, M. (2020). Measuring the Tourist Satisfaction Towards the Man-made Theme Park in Bangladesh: A Comprehensive Study on Some Selective Sites. International Journal of Hospitality & Tourism Management, 4(1), 8. https://doi.org/10.11648/j.ijhtm.20200401.12

Magdalena, S., Suhatman, R. (2020). The Effect of Government Expenditures, Domestic Invesment, Foreign Invesment to the Economic Growth of Primary Sector in Central Kalimantan. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). Volume 3, No 3, Page: 1692-1703.

Mirzaei, R., Sadin, M., & Pedram, M. (2021). Tourism and COVID-19: Changes in Travel Patterns and Tourists’ Behavior in Iran. Journal of Tourism Futures, 1–13. https://doi.org/10.1108/JTF-01-2021-0017

Natalia, C. Y., Karini, N., & Mahadewi, N. (2020). Pengaruh Aksesibilitas dan Fasilitas terhadap Kepuasan Wisatawan ke Broken Beach dan Angel’s Billabong. Jurnal IPATA (Industri Perjalanan Wisata), 8(1), 10–17. https://doi.org/https://doi.org/10.24843/IPTA.2020.v08.i01.p02

Ngoc Khuong, M., Thi Hong An, N., & Thi Mai Uyen, N. (2016). Direct and Indirect Effects on International Tourists‘ Destination Satisfaction — The Case of the World Natural Heritage of Halong Bay, Vietnam. Journal of Economics, Business and Management, 4(2), 85–91. https://doi.org/10.7763/joebm.2016.v4.372

Nobsuwan, T., & Jansri, W. (2021). The Influence of Tourist Attraction’s Image on Tourist’s Satisfaction and Loyalty in Songkhla Old Town. Economics and Business Administration Journal Thaksin University, 13(2), 145–162. https://so01.tci-thaijo.org/index.php/ecbatsu/article/view/244465

Piana, C. (2017). Best Practices in Transport Security. In C. Piana (Ed.), Confederation of European Security Services (CoESS) (1st ed.). Confederation of European Security Services (CoESS).

Rodrigue, J.-P. (2020). The Geography of Transport Systems. In J.-P. Rodrigue (Ed.), The Geography of Transport Systems (Fifth). Routledge Taylor & Francis Group.

Rodrigue, J. P., Slack, B., & Comtois, C. (2020). Transport Safety and Security (A. B. Slack & J. Rodrigue (eds.); Fifth). Routledge Taylor & Francis Group.

Salleh, M., Omar, K., Yaakop, A. Y., & Mahmmod, A. R. (2013). Tourist Satisfaction in Malaysia. International Journal of Business and Social Science, 4(5), 221–226.

Shah, M. M., et al. (2020). The Development Impact of PT. Medco E & P Malaka on Economic Aspects in East Aceh Regency. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). Volume 3, No 1, Page: 276-286

Simanihuruk, M. (2019). Tourist Attraction and Tourist Facilities Intentions to Visitor Satisfaction: Case of Sindang Barang Cultural Village. E-Journal of Tourism, 6(2), 210. https://doi.org/10.24922/eot.v6i2.53472

Stainton, H. (2021). Types of Tourist Attractions: Understanding Tourism. Https://Tourismteacher.Com.

Tasci, A. D. A., & Boylu, Y. (2010). Cultural Comparison of Tourists’ Safety Perception in Relation to Trip Satisfaction. International Journal of Tourism Research, 192(July 2009), 179–192. https://doi.org/10.1002/jtr.745

Tourismtheory.org. (2012). Information and Tourism. Tourismtheory.Org.

United Nations Economic Commission for Europe. (2012). Security in Transport. United Nations Economic Commission for Europe.

Woldeamanuel, M. G., & Cyganski, R. (2011). Factors Affecting Travellers’ Satisfaction with Accesibility to Public Transportation. Association For European Transport and Contributors, 1–19.

Yanti, D. K., & Widyanti, N. N. W. (2021). Hore! Taman Nasional Ujung Kulon Sudah Bisa Dikunjungi. Kompas.Com.




DOI: https://doi.org/10.33258/birci.v4i4.3281

Article Metrics

Abstract view : 108 times
PDF - 41 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.