Digital Service: Local Government Policies in Handling Covid-19

Bachtari Alam Hidayat, Pomi Wijaya, Yulianriani Yulianriani, Boma Sabtu Rima, Sindi Rizky Afriza, Lidiansah Putra, Julian Putra Dwinanda, Tri Yani

Abstract


The pandemic has caused a slew of disruptions in government services to the population. To ensure that the community retains its rights in terms of services, modifications to public services are required. The government has established a policy that places a premium on digitally-enabled public services. The research method utilized is a literature review, which entails the identification of theoretical references that are pertinent to the cases or problems discovered. The research in this literature review focuses on local government policies for dealing with Covid-19, particularly digital services. The government has taken urgent action to curb the development of Covid-19 in Indonesia by optimizing public services through digitalization or digital transformation. Electronic-Based Public Services (e-Services), a National Public Service Information System, and a National Public Service Complaint Management System on the SP4N-LAPOR platform represent the transformation of public services through the use of contemporary technology! Additionally, the government promotes the development of telemedicine as a health solution by leveraging technology in the event of a pandemic, which serves as a catalyst for digital transformation. The Covid-19 Task Force announces the launch of a digital application for the united system's anti-Covid-19 defenses.


Keywords


Policy; local government; covid-19

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DOI: https://doi.org/10.33258/birci.v5i1.3943

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