The Effect of Work Stress and Work-Family Conflict on Turnover Intention through Job Satisfaction (Case Study on Nurses at XYZ Hospital in Tasikmalaya)

Gabriela Lintang Cristandy, Yohana F. Cahya Palupi Meilani

Abstract


The purpose of this study was to determine the effect of work-family stress, job stress on job satisfaction, work-family conflict on job satisfaction, job stress on turnover intention, work-family conflict to turnover intention, and job satisfaction to turnover intention. By using a quantitative research paradigm with a descriptive approach and hypothesis testing (hypothesis test). The sampling method was carried out using a non-probability sampling method in a purposive manner with a sample of 170 permanent nurses and at least 2 years of work at XYZ Hospital, analyzed using PLS-SEM software. The results of data analysis show that, work-family conflict has a positive effect on job stress, job stress has a negative effect on job satisfaction. Work-family conflict has a negative effect on job satisfaction. Job stress has a negative effect on turnover intention. Work-family conflict has a negative effect on turnover intention. Job satisfaction has a negative effect on turnover intention.


Keywords


job stress; work-family conflict; turnover intention; job satisfaction

Full Text:

PDF

References


Apri Yani, Ni Wayan MS (2016). Pengaruh Work Family Conflict dan Stress Kerja terhadap Kepuasan Kerja dan Turnover Intention Karyawan Wanita. E-Jurnal Ekonomi dan Bisnis Universitas Udayana 5.3

Ardiyanti, I. (2019). Pengaruh Kelelahan Kerja dan Kepuasan Kerja Terhadap Turnover Intention. Jurnal Inspirasi Bisnis Dan Manajemen, 3(1), 11. https://doi.org/10.33603/jibm.v3i1.2190

Badhe, Luciani N (2021). Work Stress and Turnover Intention Challenges of Nurse in the Private Hospital. International Journal of Economics, Commerce and Management.

Caillier, J. (2020). The Impact of Workplace Aggression on Employee Satisfaction with Job Stress, Meaningfulness of Work, and Turnover Intentions. Public Personnel Management, 50(2), 159-182. https://doi.org/10.1177/0091026019899976

Chin, Wynne & Marcoulides, G. (1998). The Partial Least Squares Approach to Structural Equation Modeling. Modern Methods for Business Research. 8.

Edward, Y.R., and Purba, K. (2020). The Effect Analysis of Emotional Intelligence and Work Environment on Employee Performance with Organizational Commitment as Intervening Variables in PT Berkat Bima Sentana. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 3 (3): 1552-1563.

Elçi, M., Şener, İ., Aksoy, S., & Alpkan, L. (2012). The Impact of Ethical Leadership and Leadership Effectiveness on Employees’ Turnover Intention: The Mediating Role of Work Related Stress. Procedia - Social and Behavioral Sciences, 58, 289-297. https://doi.org/10.1016/j.sbspro.2012.09.1003

Elçi, M., Yildiz, B., & Erdiley Karabay, M. (2018). How Burnout Affects Turnover Intention? The Conditional Effects of Subjective Vitality and Supervisor Support. International Journal of Organizational Leadership, 7(1), 47-60. https://doi.org/10.33844/ijol.2018.60233

Fadilla, NM, Setyonugroho, W. (2021) Sistem Informasi Manajemen Rumah Sakit Dalam Meningkatkan Efisiensi: Mini Literature Review. Jurnal Teknik Informatika dan Sistem Informasi Vol. 8, No. 1, Maret 2021, Hal. 357-374

Ghozali, Imam, Hengky Latan. 2015. Konsep, Teknik, Aplikasi Menggunakan Smart PLS 3.0 Untuk Penelitian Empiris. BP Undip. Semarang

Hair, J., Holligsworth, C., Randolph, A., & Chong, A. (2017). An Updated and Expanded Assessment of PLS-SEM in Information Systems Research. Industrial Management & Data Systems, 117 (3), 442-458.

Hair, Joseph & Sarstedt, Marko & Pieper, Torsten & Ringle, Christian. (2012). The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications. Long Range Planning. 45. 320-340. 10.1016/j.lrp.2012.09.008.

Hair Joseph F, Jeffrey J. Risher, Marko Sarstedt, Christian M. Ringle. (2019). When to use and how to report the results of PLS-SEM. European Business Review. Vol. 31 No. 1, pp. 2-24

Hayati, M., & Armida, A. (2020). Pengaruh Work-family Conflict dan Stres Kerja Terhadap Kinerja Perawat Wanita. Jurnal Ecogen, 3(3), 410. https://doi.org/10.24036/jmpe.v3i3.9917

Kemenkes. Peraturan Menteri Kesehatan Republik Indonesia Nomoer 3 Tahun 2020 Tentang Klasifikasi dan Perizinan Rumah Sakit. 2020.

http://bppsdmk.kemkes.go.id/web/filesa/peraturan/119.pdf

Kuswati, Y. (2019). Motivation Role in Improving Work Effectiveness. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 2 (4): 281-288.

Lim, Y-H., Cho, Y-C. (2018). Effects of Job Stress, Fatigue, Burnout, and Job Satisfaction on Turnover Intention among General Hospital Nurses. Journal of the Korea Academia-Industrial cooperation Society Vol. 19, No. 6 pp. 264-274, 2018.

Lu, Yong & Hu, Xiao-Min & Huang, Xiao-Liang & Zhuang, Xiaodong & Guo, Pi & Feng, Li-Fen & Hu, Wei & Chen, Long & Zou, Huachun & Hao, Yuan-Tao. (2017). The relationship between job satisfaction, work stress, work-family conflict, and turnover intention among physicians in Guangdong, China: A cross-sectional study. BMJ Open. 7. e014894. 10.1136/bmjopen-2016-014894.

Mirza, R., & Atrizka, D. (2018). Kepuasan Kerja Ditinjau dari Adversity Quotient dan Work Family Conflict pada Perawat Wanita yang Telah Menikah di Rumah Sakit Umum Daerah Dr. RM. Djoelham Binjai. Jurnal Diversita, 4(2), 119. https://doi.org/10.31289/diversita.v4i2.2049

Mora, Z., Suharyanto, A., and Yahya, M. (2020). Effect of Work Safety and Work Healthy Towards Employee's Productivity in PT. Sisirau Aceh Tamiang. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 3 (2): 753-760.

Noermijati, N., Wongviboonrath, S., Itlay, W., & Sudiro, A. (2020). Work Family Conflict, Job Engagement, Emotional Exhaustion: Their Influence of the Turnover Intention of Indigenous Papuan Female Employess. Jurnal Aplikasi Management, 18(1), 1-13. https://doi.org/10.21776/ub.jam.2020.018.01.01

Nurul Hidayati. (2021). Pengaruh Work-Family Conflict Terhadap Komitmen Organisasi Melalui Stres Kerja Pada Tenaga Kesehatan RSU Latersi Binjai. HIRARKI: Jurnal Ilmiah Manajemen Dan Bisnis, 3(1), 103-117. https://doi.org/10.30606/hirarki.v3i1.760

P. Kuipers et al., ‘Complexity and Health Care: Health Practitioner Workforce Services, Roles, Skills and Training, to Respond to Patients With Complex Needs’, p. 25, 2011.

Pien, L., Cheng, W., Chou, K., & Lin, L. (2021). Effect of Work–Family Conflict, Psychological Job Demand, and Job Control on the Health Status of Nurses. International Journal of Environmental Research and Public Health, 18(7), 3540. https://doi.org/10.3390/ijerph18073540

Prasetio, A., Martini, E., & Mawaranti, R. (2018). Peran Stres Kerja Dan Kepuasan Kerja Karyawan Dalam Pengelolaan Tingkat Turnover Intention pada Karyawan Puskesmas Jasinga, Bogor. Jurnal Manajemen Indonesia, 18(2), 165. https://doi.org/10.25124/jmi.v18i2.1250

Rindu, R., Lukman, S., Hardisman, H., Hafizurrachman, M., & Bachtiar, A. (2020). The Relationship between Transformational Leadership, Organizational Commitment, Work Stress, and Turnover Intentions of Nurse at Private Hospital in Indonesia. Open Access Macedonian Journal Of Medical Sciences, 8(E), 551-557. https://doi.org/10.3889/oamjms.2020.4425Ringle, Christian & Sarstedt, Marko. (2015). Gain More Insight from Your PLS-SEM Results: The Importance-Performance Map Analysis. Industrial Management & Data Systems. 116. 10.1108/IMDS-10-2015-0449.

Sarstedt, Marko & Ringle, Christian & Hair, Joe. (2017). Partial Least Squares Structural Equation Modeling. 10.1007/978-3-319-05542-8_15-1.

Sekaran, Uma dan Bougie, Roger. 2016. Research Methods for Business: A Skill Building Approach, 7th Edition. New Jersey: Wiley

Sugiyono (2019). Statistika untuk Penelitian. Bandung: CV Alfabeta.

Supartiningsih, S. Kualitas Pelayanan Kepuasan Pasien Rumah Sakit Kasus Pada Pasien Rawat Jalan. J Medicoeticolegal dan Manaj Rumah Sakit. 2017;6 (1).

Wang, H., Jin, Y., Wang, D., Zhao, S., Sang, X., & Yuan, B. (2020). Job satisfaction, burnout, and turnover intention among primary care providers in rural China: results from structural equation modeling. BMC Family Practice, 21(1). https://doi.org/10.1186/s12875-020-1083-8

Widoyoko, E. P. (2017). Teknik Penyusunan Instrumen Penelitian. Yogyakarta: Pustaka Pelajar

Widya, Yola. (2019). Apakah Work Family Conflict Berdampak pada Turnover Intention (Studi pada Perawat Wanita). Journal of Business & Applied Management Vol.12 (No. 1): 91 – 106.




DOI: https://doi.org/10.33258/birci.v5i1.4513

Article Metrics

Abstract view : 168 times
PDF - 64 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.