The Effect of Work-Family Conflict, Work Engagement and Workload on Turnover Intention on Nurses of XYZ Hospital, Bogor District

Jeremy Jovanie Owen, Yohana F. Cahya Palupi Meilani

Abstract


The purpose of this study is to analyze the effect of work-family conflict on turnover intention. 2). Work Engagement on Turnover Intention. 3). Workload against Turnover Intention for Nurses at XYZ Hospital, Bogor District. The analysis was carried out using a quantitative research method approach, through statistical analysis calculations and measurements using SmartPLS software version 3.3, and the results obtained that Work-Family Conflict has a positive effect on Turnover Intention, Work Engagement has a negative effect on Turnover Intention, and Workload has a positive effect on Turnover Intention.


Keywords


work-family conflict; workload; work engagement and turnover intention

Full Text:

PDF

References


Afiezan, A., et.al. (2020). The Effect of Free Cash Flow, Company Size, Profitability and Liquidity on Debt Policy for Manufacturing Companies Listed on IDX in 2016-2019 Periods. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 3 (4): 4005-4018.

Baan, R. R. S. (2020) ‘Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Inap pada RS. Bahagia Makassar’, Jurnal Ekonomi, Keuangan dan Bisnis, 5(1), pp. 45–52. Doi: 10.24967/ekombis.v5i1.591.

Bakker, Arnold. B., Leiter, Michael. P. (2010). Work Engagement: A Handbook of Essential Theory and Research. New York: Psychology Press.

Bolino, Mark & Turnley, William. (2005). The Personal Costs of Citizenship Behavior: The Relationship Between Individual Initiative and Role Overload, Job Stress, and Work-Family Conflict. The Journal of applied psychology. 90. 740-8. 10.1037/0021-9010.90.4.740.

Bothma, C., & Roodt, G. (2013). The validation of the turnover intention scale. SA Journal of Human Resource Management, 11(1), 1-12

Burns K L: (2016). Perceived Organizational Support and Perceived Supervisor Support Antecedents of Work Engagement Thesis. Degree Master of Science of San Jose State University

Chin, Wynne & Marcoulides, G. (1998). The Partial Least Squares Approach to Structural Equation Modeling. Modern Methods for Business Research. 8.

Dåderman, Anna & Basinska, Beata. (2016). The work-family interface: Job demands, work engagement and turnover intentions of Polish nurses. 10.13140/RG.2.1.2870.0569.

Depkes, RI. (2005). Hasil Evaluasi Peran dan fungsi perawat kesehatan masyarakat di puskesmas daerah terpencil. Direktorat Bina Pelayanan Keperawatan dan Keteknisan medik. Jakarta

Dessler, Gary. (2017). Human Resource Management. United States America: Pearson Education.

Ditjen Pelayanan Kesehatan, Kemenkes RI, 2021

Edwards-Dandridge, Y. (2019). Work Engagement, Job Satisfaction, and Nurse Turnover Intention.

Fadilla, N. M. (2021). Sistem Informasi Manajemen Rumah Sakit Dalam Meningkatkan Efisiensi: Mini Literature Review. JATISI (Jurnal Teknik Informatika dan Sistem Informasi), 8(1), 357-374.

Ghozali, Imam, Hengky Latan. 2015. Konsep, Teknik, Aplikasi Menggunakan Smart PLS 3.0 Untuk Penelitian Empiris. BP Undip. Semarang

Hair Joseph F, Jeffrey J. Risher, Marko Sarstedt, Christian M. Ringle. (2019), When to use and how to report the results of PLS-SEM. European Business Review. Vol. 31 No. 1, pp. 2-24

Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/ebr-11-2018-0203

Hair, J., Holligsworth, C., Randolph, A., & Chong, A. (2017). An Updated and Expanded Assessment of PLS-SEM in Information Systems Research. Industrial Management & Data Systems, 117 (3), 442-458.

Hair, Joseph & Sarstedt, Marko & Pieper, Torsten & Ringle, Christian. (2012). The Use of Partial Least Squares Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and Recommendations for Future Applications. Long Range Planning. 45. 320-340. 10.1016/j.lrp.2012.09.008.

Hamid, M., Sami, Waqas., & Sidek, M. (2017). Discriminant Validity Assessment: Use of Fornell & Larcker criterion versus HTMT Criterion. Journal of Physics: Conference Series. 890. 012163. 10.1088/1742-6596/890/1/012163.

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8

Junaidi, Achmad & Sasono, Eko & Wanuri, Wanuri & Emiyati, Dian. (2020). The Effect of overtime, job stress, and workload on turnover intention. Management Science Letters. 3873-3878. 10.5267/j.msl.2020.7.024.

Katharina, N., et.al. (2021). Influence Capital Structure, Liquidity, Size the Company, Debt Policy and Profitability towards Corporate Value on Property Company, Real Estate and Building Construction Listed on the Stock Exchange Indonesia Period 2016-2019. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4 (2): 2241-2256.

Kim, R. (2016). The US Hospital Management from a Strategic Management Viewpoint. Hospital Medical Management, 1(2), 1-7.

Kock, N., & Hadaya, P. (2018). Minimum sample size estimation in PLS‐SEM: The inverse square root and gamma‐exponential methods. Information systems journal, 28(1), 227-261.

Kuipers, Pim & Kendall, Elizabeth & Ehrlich, & Mcintyre, Michelle & Barber, & Amsters, Delena & Muenchberger, Heidi & Brownie, Sharon. (2011). Complexity and health care: Health practitioner workforce, services, roles, skills and training to respond to patients with complex needs.

Listiyono, R. A. 2015. Studi Deskriptif Tentang Kualitas Pelayanan Kesehatan di Rumah Sakit Umum Dr. Wahidin Sudiro Husodo Kota Mojokerto Pasca Menjadi Rumah Sakit Tipe B. Pelayanan Kesehatan. 1(1):7.

Liu, J., Zhu, B., Wu, J., & Mao, Y. (2019). Job satisfaction, work stress, and turnover intentions among rural health workers: a cross-sectional study in 11 western provinces of China. BMC Family Practice, 20.

Lu Y, Hu X-M, Huang X-L, et al. The relationship between job satisfaction, work stress, work– family conflict, and turnover intention among physicians in Guangdong, China: a crosssectional study. BMJ Open 2017; 7:e014894. Doi: 10.1136/ bmjopen-2016-014894

Martínez-Corts, Inés & Gavilán, Sandra & Medina, Francisco. (2021). Two in Distress Make Sorrow less: A Work-Life Conflict Moderated Mediation Model. Revista de Psicología del Trabajo y de las Organizaciones. 37. 000-000. 10.5093/jwop2021a3.

Memon, M. A., Ramayah, T., Cheah, J. H., Ting, H., Chuah, F., & Cham, T. H. (2021). PLS-SEM statistical programs: a review. Journal of Applied Structural Equation Modeling, 5(1), 1-14.

Noermijati Noermijati et al.2019. Work-Family Conflict, Job Engagement, Emotional Exhaustion: Their Influence on the Turnover Intention of Indigenous Papuan Female Employees. Journal of Applied Management (JAM) Volume 18 Number 1, March 2020 Indexed in Google Scholar

Novahana N. Pradita, Aryana Satrya.2019. The Influence of Empowerment and Workload on Turnover Intention through the Mediation of Emotional Exhaustion on Indonesian Garment Workers. International Journal of Scientific & Engineering Research Volume 10, Issue 1, January-2019 ISSN 2229-5518.

Pien, L.-C.; Cheng, W.-J.; Chou, K.-R.; Lin, L.-C. Effect of Work–Family Conflict, Psychological Job Demand, and Job Control on the Health Status of Nurses. Int. J. Environ. Res. Public Health 2021, 18, 3540. https://doi.org/10.3390/ ijerph18073540

Qureshi, Muhammad Imran & Jamil, Raja & Iftikhar, Mehwish & Arif, Sadia & Lodhi, Saeed & Naseem, Imran & Zaman, Khalid. (2012). Job Stress, Workload, Environment and Employees Turnover Intentions: Destiny or Choice.

Radica, A., Arjona-Fuentes, J. M., Ariza-Montes, A., Hand, H., & Law, R. (2020). Job demands–job resources (JD-R) model, work engagement, and well-being of cruise ship employees. International Journal of Hospitality Management, 88(October 2019), 102518. https://doi.org/10.1016/j.ijhm.2020.102518

Ringle, C. M., & Sarstedt, M. (2016). Gain more insight from your PLS-SEM results: The importance-performance map analysis. Industrial management & data systems.

Ringle, Christian & Sarstedt, Marko. (2015). Gain More Insight from Your PLS-SEM Results: The Importance-Performance Map Analysis. Industrial Management & Data Systems. 116. 10.1108/IMDS-10-2015-0449.

Robbins, Stephen P. and Mary Coulter. 2018. Manajemen, Jilid 1 Edisi 13, Alih Bahasa: Bob Sabran Dan Devri Bardani P, Erlangga, Jakarta.

Saleh, A., Dalimunthe, A.H., and Lubis, F.H. (2019). Development of Banking CSR Model for Community Empowerment Slum Area in Medan City. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 2 (3): 39-50.

Sarstedt, M., Ringle, C. M., & Hair, J. F. (2017). Partial Least Squares Structural Equation Modeling. Handbook of Market Research, 1–40. https://doi.org/10.1007/978-3-319-05542-8_15-1.

Sarstedt, Marko & Ringle, Christian & Hair, Joe. (2017). Partial Least Squares Structural Equation Modeling. 10.1007/978-3-319-05542-8_15-1.

Sekaran, Uma dan Bougie, Roger. 2016. Research Methods for Business: A Skill Building Approach, 7th Edition. New Jersey: Wiley

Shmueli, G., Sarstedt, M., Hair, J. F., Cheah, J.-H., Ting, H., Vaithilingam, S., & Ringle, C. M. (2019). Predictive model assessment in PLS-SEM: guidelines for using PLSpredict. European Journal of Marketing, 53(11), 2322–2347. https://doi.org/10.1108/ejm-02-2019-0189

Sugiyono (2019). Statistika untuk Penelitian. Bandung: CV Alfabeta.

Supartiningsih, S. (2017) ‘Kualitas Pelayanan Kepuasan Pasien Rumah Sakit : Kasus Pada Pasien Rawat Jalan’, Jurnal Medicoeticolegal dan Manajemen Rumah Sakit, 6(1), pp. 9–15. Doi: 10.18196/jmmr.6122.Kualitas.

Tahir, Rao & Heidler, Petra & Cavaliere, Luigi Pio Leonardo & Nordin, Nordiana. (2021). Brain Drain in Higher Education. The Impact of Job Stress and Workload on Turnover Intention and the Mediating Role of Job Satisfaction at Universities. European Journal of Business and Management Research. 6. 1-8. 10.24018/ejbmr.2021.6.3.849.

Timms, Carolyn & Brough, Paula & O'Driscoll, Michael & Kalliath, Thomas & Siu, Oi & Sit, Cindy & Lo, Danny. (2014). Flexible work arrangements, work engagement, turnover intentions and psychological health. Asia Pacific Journal of Human Resources. early view. 10.1111/1744-7941.12030.

Tulangow, M.J., Saerang, D.P.E., & Rumokoy, F.S. (2018). The Effect of Job Stress, Work Environment and Workload on Employee Turnover Intention (Case Study at PT. Wika Realty Manado). Jurnal EMBA, 6(2).

Ugwu, F. O., & Onyishi, I. E. (2020). The moderating role of person-environment fit on the relationship between perceived workload and work engagement among hospital nurses. International Journal of Africa Nursing Sciences, 13, 100225. doi:10.1016/j.ijans.2020.100225

Widoyoko, E. P. (2017). Teknik Penyusunan Instrumen Penelitian. Yogyakarta: Pustaka Pelajar

Wu, Jing & Li, Husheng & Geng, Zhaohui & Wang, Yanmei & Wang, Xian & Zhang, Jie. (2020). Subtypes of nurses' mental workload and interaction patterns with fatigue and work engagement during coronavirus disease 2019 (COVID-19) outbreak: A latent class analysis. 10.21203/rs.3.rs-70155/v1.

Xiaoming, Yang & Ma, B.-J & Chang, Chunchih & Shieh, Chich-Jen. (2014). Effects of Workload on Burnout and Turnover Intention of Medical Staff: A Study. Studies on Ethno-Medicine. 8. 229-237. 10.31901/24566772.2014/08.03.04.

Yang Z, Qi S, Zeng L, Han X, Pan Y. Work-Family Conflict and Primary and Secondary School Principals' Work Engagement: A Moderated Mediation Model. Front Psychol. 2021 Jan 28; 11:596385. Doi: 10.3389/fpsyg.2020.596385. PMID: 33584432; PMCID: PMC7876373.

Yola Widya & Sylvia Diana Purba. 2019. Apakah Work-Family Conflict Berdampak Pada Turnover Intention? (Studi Pada Perawat Wanita). Journal of Business & Applied Management Vol.12 (No. 1): 91 - 106 Th. 2019 p-ISSN: 1979-9543 e-ISSN: 2621-2757

Yücel, Ilhami & Şi̇ri̇n, Sabri & Baş, Murat. (2021). The mediating effect of work engagement on the relationship between work–family conflict and turnover intention and moderated mediating role of supervisor support during global pandemic. International Journal of Productivity and Performance Management. ahead-of-print. 10.1108/IJPPM-07-2020-0361.

Zahrah, Novia & Aziz, Azelin & Norasyikin, Siti. (2019). Workload and Work Engagement among Nurses in Public Hospitals: Moderating Role of Religious Spirituality.




DOI: https://doi.org/10.33258/birci.v5i2.4689

Article Metrics

Abstract view : 141 times
PDF - 79 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.