_.gif)
_.gif)
Knowledge Management Maturity Assessment in Finance and IT Department PT XYZ
Abstract
The disruption of Covid-19 pandemic has brought Indonesia to experienced negative GDP growth for the first time since crisis in 1998. The pandemic stimulates the urgency to do things differently in the business sectors, including the FMCG business where the company needs to stay competitive and profitable in the tough market situation. One of the key success factors to survive in the competition is to keep innovating. A proper Knowledge Management implementation can help the Company to enrich the talent or people competencies and skills to contribute on business’ goals and innovation. PT. XYZ is one of the FMCG company in Indonesia that has a well-known iconic brand and wider market share. In managing the KM, there are few points noticed that can be further improved, such as the level of employee’s engagement with the KM tools, and lack of essential knowledge storage. The study purpose is to get understanding of KM maturity level and to propose the business solution. Methodology used is both quantitative (APO assessment framework) and qualitative (interview the function leads). The study shows that KM maturity level the Division is at level 4 or Refinement level, indicating that KM has been continuously improved and evaluated. However, to increase the maturity level up to mainstream level, there are three general business solutions proposed to be followed up by management, which are strengthening knowledge-based environment, improving the culture of knowledge sharing and innovation, and developing KM strategies and roadmap.
Keywords
Full Text:
PDFReferences
APO. (2020). Knowledge Management Tools and Techniques Manual. Tokyo: Asian Productivity Organization. Retrieved from: https://www.apo-tokyo.org/publications/ebooks/knowledge-management-tools-and-techniques-manual/
APQC (Asia Pacific Quality Organization). (2020). Knowledge Management Capability Assessment Tool. Retrieved from: https://www.apqc.org/what-we-do/benchmarking/assessment-survey/knowledge-management-capability-assessment-tool.
APQC (Asia Pacific Quality Organization). (2018). DEVELOPING A KNOWLEDGE SHARING CULTURE AT CONSOLIDATED CONTRATORS COMPANY. Promoting Knowledge Management and Making It Stick. Retrieved from: https://www.apqc.org/resource-library/resource-listing/developing-knowledge-sharing-culture-consolidated-contractors
Apuke, O. D. (2017). Quantitative Research Methods a Synopsis Approach. Arabian Journal of Business and Management Review (Kuwait Chapter), 6 (October). https://doi.org/10.12816/0040336
Becerra-Fernandez, I. & Gonzales, A. & Sabherwal, Rajiv. (2004). Knowledge Management, Chalanges, Solutions and Technologies.
CEIC. (2022). Indonesia Real GDP Growth. Retrieved from: https://www.ceicdata.com/en/indicator/indonesia/real-gdp-growth
Chaudhry, A. S. (2003). What Difference Does It Make: Measuring Returns of Knowledge Management. Knowledge Management: Current Issues and Challenges, 52-65.
Ciocoiu, Carmen & ILIE, Gheorghe. (2010). Application Of Fishbone Diagram to Determine the Risk Of An Event With Multiple Causes. Management Research and Practice. 2. 1-20.
Collison, Chris & Parcell, Geoff. (2004). Learning to Fly: Practical Knowledge Management from Leading and Learning Organizations, with free online content, 2nd Edition. Wiley Publication.
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative and Mixed Methods Approaches (4th ed.). Thousand Oaks, CA: Sage.
Dalkir, K., & Liebowitz, J. (2011). Knowledge management in theory and practice. Cambridge, Mass: MIT Press.
Data, Information, and Knowledge. 2010 – Updated 2018. Retrieved from: http://www.knowledge-management-tools.net/knowledge-information-data.html
Davenport, Thomas & Prusak, Laurence. (1998). Working Knowledge: How Organizations Manage What They Know.
Drucker, Peter F. (Peter Ferdinand). (1993). Post-capitalist society. New York, NY: Harper Business.
Hair, Joe & Celsi, Mary & Money, Arthur & Samouel, Phillip & Page, Michael. (2015). The essentials of business research methods: Third Edition.
Hajric, Emil. 2018. Knowledge Management System & Practices, A theoretical and Practical Guide for Knowledge Management in Your Organization.
Hanadian Nurhayati-Wolff. (2021). FMCG market in Indonesia - statistics & facts. Retrieved from: https://www.statista.com/topics/7509/fmcg-market-in-indonesia/
Heale, R., & Twycross, A. (2015). Validity and Reliability in Qualitative Studies. Evidence-Based Nursing, 18, 66-67. Retrieved from:
https://doi.org/10.1136/eb-2015-102129
Irma Becerra-Fernandez, D. E Leidner, Dorothy Leidner. (2008). Knowledge Management An Evolutionary View. Routledge
Kantar. (2021). FMCG Monitor – An integrated view of Indonesia FMCG market MAT Q3-2021. Retrieved from: Discover the Window to Stay Ahead - Indonesian - Kantar Worldpanel
Kaplan, R.S. and Norton, D.P. (2004), Strategy Maps, Converting Intangible Assets into Tangible Outcomes; Harvard Business School Press, Boston, Massachusetts. Available from: https://www.academia.edu/44506883/MAPS_CONVERTING_INTANGIBLE_ASSETS_INTO_TANGIBLE_OUTCOMES
Kimberlin, C.L., & Winterstein, A. G. (2008). Validity and reliability of measurement instruments used in research: Research fundamentals; University of Florida, Gainesville.
MacDonald, S. and Headlam, N. (2015). Research Methods Handbook - Introductory guide to research methods for social research. Centre for Local Economiy Strategies. Manchester, UK.
Magdalena, S., Suhatman, R. (2020). The Effect of Government Expenditures, Domestic Invesment, Foreign Invesment to the Economic Growth of Primary Sector in Central Kalimantan. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). Volume 3, No 3, Page: 1692-1703.
Mårtensson, Maria. (2000). A Critical Review of Knowledge Management as a Management Tool. Journal of Knowledge Management. 4. 204-216. 10.1108/13673270010350002.
Network Solutions & Technology. (2022). MICROSOFT TEAMS COLLABORATION | WORK FROM ANYWHERE. Available from: https://www.nst-li.com/microsoft-teams-collaboration-work-from-home/
Nonaka, Ikujiro, and Hirotaka Takeuchi. The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, 1995.
Raisinghani, Mahesh & Bekele, Rebecca & Idemudia, Efosa & Nakarmi, Avinab. (2016). Managing Knowledge in Organizations: Tools & Techniques for Competitive Advantage. Journal of Business Management and Economics.
Riyadhi Fernanda, Madihah Salwa, "A Literature Review of Knowledge Management: History, Concept, and Process", International Journal of Science and Research (IJSR), https://www.ijsr.net/get_abstract.php?paper_id=ART20179249, Volume 7 Issue 1, January 2018, 417 - 421, #ijsrnet
Stephanie, E. (2003). Slovin's Formula Sampling Techniques. Houghton-Mifflin, New York, USA
The 70-20-10 Model for Learning and Development. Retrieved from: https://trainingindustry.com/wiki/content-development/the-702010-model-for-learning-and-development/#:~:text=The%20model%20was%20created%20in,developmental%20experiences%20of%20successful%20managers.
Tjakraatmadja, J. H. (2021). KM Driven Enterprise. Class Materials (Unpublished Document). School of Business and Management-ITB.
Tjakraatmadja, Jann & Kristinawati, Didin. (2017). Strategi Implementasi Knowledge Management.
Trading view. (2022). FMCG year-on-year Financial Statements. Retrieved from: https://www.tradingview.com/
Vivaldi, Harly. (2016). MATURITY ASSESSMENT OF KNOWLEDGE MANAGEMENT AT PT. XL AXIATA TBK A CASE STUDY. School of Business and Management-ITB.
DOI: https://doi.org/10.33258/birci.v5i2.5024
Article Metrics
Abstract view : 98 timesPDF - 45 times
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.