Application of Telemedicine to Outpatient Satisfaction Based on Technology Acceptance Model Approach

Putri Retno Wijaya, Ratna Wardani

Abstract


The purpose of the study was to analyze application of telemedicine to outpatient satisfaction based on technology acceptance model approach at the Fifa Medika Nganjuk Clinic. In this study, the research design used was correlational analytic. The population in this study were all outpatients who had used telemedicine services at the Fifa Medika Nganjuk Clinic with 143 users in the last 3 months (June, July, and August). Determination of the number of samples based on the Krejcie table with a population between 140 to 149, the sample used was 103 respondents. Data analysis in this study used statistical test. The results show that actual use has a partial effect to outpatient satisfaction based on technology acceptance model approach at the Fifa Medika Nganjuk Clinic. Perceived usefulness has a partial effect to outpatient satisfaction based on technology acceptance model approach at the Fifa Medika Nganjuk Clinic. Intention to use has a partial effect to outpatient satisfaction based on technology acceptance model approach at the Fifa Medika Nganjuk Clinic. Perceived easy to use has a partial effect to outpatient satisfaction based on technology acceptance model approach at the Fifa Medika Nganjuk Clinic. Attitude toward using has a partial effect to outpatient satisfaction based on technology acceptance model approach at the Fifa Medika Nganjuk Clinic.


Keywords


actual use; perceived usefulness; intention to use; perceived easy to use; outpatient satisfaction

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References


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DOI: https://doi.org/10.33258/birci.v5i3.6002

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