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Analysis of the Quality of Health Services during the COVID-19 Pandemic with the European Foundation for Quality Management Method at the Technical Implementation Unit of the Sungai Pakning Public Health Center, Bukit Batu District, 2022
Abstract
The research objective is analysis of the quality of health services during the coronavirus disease 2019 (COVID-19) pandemic with the European foundation for quality management method at the Technical Implementation Unit of the Sungai Pakning Public Health Center, Bukit Batu District, 2022. This research is a qualitative analytic study using a purposively selected sample of data sources. The number of main informants is 13 people with in-depth interviews 7 people and 6 informants with focus group discussions and there are 3 supporting informants. The analytical method in this study uses the European foundation for quality management method. The results show that performance quality of health services during the COVID-19 pandemic with the europen foundation for quality management at the Technical Implementation Unit of the Sungai Pakning Public Health Center, Bukit Batu District, 2022 method scored 689 points, where this point is categorized as a gold trophy level.
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DOI: https://doi.org/10.33258/birci.v5i3.6926
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