Competence, Work Engagement, Perceived Organizational Support on Employee Performance with Organizational Citizenship Behavior as Mediation Variables

Dian Palupi, Lailatul Amanah, Widhi Ariestianti Rochdianingrum

Abstract


This study analyzed the impact of competence, work engagement, and perceived organizational support mediated by organizational citizenship behavior. The sample in this study were employees of PT. Fortuna Laboratory Indonesia. This research was quantitative research using questionnaires distributed online. The results showed that competence, work engagement, and perceived organizational support affected employee performance. The results of other studies indicate that organizational citizenship behavior is proven to significantly mediate the effect of competence, work engagement, and perceived organizational support on employee performance. These results showed that companies must train employees to have competence as laboratory assistants and administrative staff and conduct training and seminars as a form of organizational support. In addition, employees need to be involved in organizational decision-making. Thus, they feel valued and entangled in the organization.

 

 


Keywords


competence, work engagement; perceived organizational support; organizational citizenship behavior

Full Text:

PDF

References


Amalia, N.N. (2019). Pengaruh Kompetensi dan Efektivitas Manajerial Terhadap Organizational Citizenship Behavior (Studi Kasus pada Kantor Pemerintahan Dinas Perhubungan Kota Bekasi. Jurnal STEI Ekonomi, Vol XX, No XX.

Azhar, Sari, E.Y dan Chooirul Anam. (2019). Pengaruh persepsi dukungan organisasi dan kepuasan kerja terhadap organizational citizenship behavior (ocb) dengan komitmen organisasi sebagai variabel mediator. Jurnal Akuntabel. Vol 16(1), hal. 36-46.

Edward, Y.R., and Purba, K. (2020). The Effect Analysis of Emotional Intelligence and Work Environment on Employee Performance with Organizational Commitment as Intervening Variables in PT Berkat Bima Sentana. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 3 (3): 1552-1563.

https://www.researchgate.net/publication/327314807_Effect_of_Organizational_Culture_and_Organizational_Commitment_to_Employee_Performance_through_Organizational_Citizenship_Behavior_OCB_as_Intervening_Variables_Study_on_Bappeda_Litbang_Provinsi_Bali

Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. https://doi.org/10.4135/9781452231082

Muhdar. (2015). Organizational Citizenship Behavior Perusahaan. Gorontalo: Sultan Amai Prees IAIN Sultan Amai Gorontalo.

Nadeak, Bernadetha. (2020). Organizational Citizenship Behavior di Perguruan Tinggi, Kajian Ilmiah untuk Meningkatkan Kualitas dan Produktivitas. Jakarta: PT Rivita Oppustaka Translitera

Shaleh, A.R. (2016). Analisis Faktor Skala Totalitas Kerja (Work Engagement). Seminar ASEAN 2nd Psycology a Humanur

Suzana, Ana. (2017). Pengaruh Organizational Citizenship Behavior (OCB) Terhadap Kinerja Karyawan: Studi di PT Taspen (Persero) Cabang Cirebon. Jurnal Logika Vol XIX, No. 1, April 2017.

Yulianti, Praptini dan Widyaswendra, K.A (2019). Building organizational citizenship behavior through procedural justice, trust, and work engagement. Bussecon Review of Social Sciences. Vol. 1 No. 2.

Koopmans, L., Bernaards, C.M., Hildebrandt, V.H., Buuren, S. van, Beek, A.J. van der, Vet, H.C.W. de. Improving the Individual Work Performance Questionnaire using Rasch analysis. Journal of Applied Measurement: 2014, 15(2), 160-175

Krishnan, J., & Mary, V. S. (2012). Percieved Organizational Support – An Overview on Its Antecedents and Consequences. International Journal of Multidisciplinary Research, 2(4), 13.

Kurniawan, A.D. 2020. Pengaruh Persepsi Dukungan Organisasi, Pemberdayaan Psikologis dan Komitmen Afektif terhadap Kinerja Pkerjaan (Studi Kasus PErawawt Rawat Inap RS X Gresik). Skripsi. Institut Teknologi Sepuluh November Surabaya

Kuswati, Yeti. (2020). “The Effect of Motivation on Employee Performance”. Budapest International Research and Critics Institute-Journal (BIRCI-Journal), Volume 3, No 2, May 2020, pages: 995-1002

Putranto, T.H., Sudjadi, A., Adi Indayanto. 2019. The Impacts of Perceived Organizational Support to Organizational commitement and Psychological Well Being in Contractual Employees. International Conference on Rural Development and Enterpreneurship 2019: Enhancing Small Busniness and Rural Development toward Industrial Revolution 4.0. Vol. 5 No. 1

Rijanti, T., Kis I and Toto S., 2019. The Influence of Competency and Job Satisfaction on Organizational Citizenship Behavior (OCB) with Servant Leadership as a Moderating Variable. Advance in Economics, Business and Management Research, volume 86

Subramaniam, Anusuiya and Jasmin. A.N.H. 2017. Competencies, Organizational Citizenship Behavior, Person-Job Fit and Job Performance: Evidence from the Narcotics Control Bureau. International Journal of Biotechnology and Research. Vol. 8.

Srimulyani, V.A. 2016. Analisis Pengaruh Integratif Leadership Terhadap Organizational Justice, Employee Engagement dan Organizational Citizenship Behavior. Jurnal Manajemen Teori dan Terapan, Tahun 9, No. 2.

Suwibawa, A., Anak Agung P.A., I Ketut S.S., 2018. Effect of Organizational Culture and Organizational Commitment to Employee Performance through Organizational Citizenship Behavior (OCB) as Intervening Variables (Study on Bappeda Litbang Provinsi Bali. International Journal of Contemporary Research and Review, Vol. 9, Issue. 08.

Syardiansah, et al. (2020). The Effect of Job Satisfaction and Organizational Culture on Employee Performance of the Royal Hotel in East Aceh District. Budapest International Research and Critics Institute-Journal (BIRCI-Journal). P. 849-857.

Wulandari, R., Djawoto, and Prijati. (2021). The Influence of Delegative Leadership Style, Motivation, Work Environment on Employee Performance in Self-Efficiency Mediation in SNVT Housing Provision of East Java Province. Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4 (3): 3294-3311.




DOI: https://doi.org/10.33258/birci.v5i4.7063

Article Metrics

Abstract view : 108 times
PDF - 40 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.