The Influence of Organizational Citizenship Behavior and Competence on Performance Achievement

Bandot Bisowarno, Nurul Qomariah, Abadi Sanosra

Abstract


Every government agency is interested in the best performance that can be produced by the series of systems that apply in the organization. Human resource management is one of the key factors to get the best performance. This study aims to determine the effect of organizational citizenship behavior (OCB) and competence on employee performance. This study is a type of comparative causal research. The data used in this study are primary data. The population in this study were employees at the Jember Regency Health Office who have the status of State Civil Apparatus (ASN and PPPK) including employees of the Health Center and UPTD as many as 1,531 people. The sample was determined by the slovin formula as many as 100 respondents. Descriptive analysis, validity test and reliability test as well as direct influence test were carried out to support the research conducted. The results of the study stated that organizational citizenship behavior (OCB) and competence have a positive and significant effect on employee performance at the Jember Regency Health Office.


Keywords


organizational citizenship behavior; competence; employee performance.

Full Text:

PDF

References


Abusama, M., Haming, M., Hamzah, M. N., & Ramlawati. (2017). Effect of motivation, competence and Islamic leadership on job satisfaction and Teacher performance in vocational high school Muhammad. IOSR Journal of Business and Management (IOSR-JBM), 19(10), 01–12.

Adam, F., & Kamase, J. (2019). The effect competence and motivation to satisfaction and performance. International Journal of Scientific and Technology Research, 8(3), 132–140.

Aguinis, H. (2019). Performance Management (4th ed.). London: Pearson.

Agus, A., Syamsir, & Judrah, M. (2022). Pengaruh Kompetensi Kepala Sekolah Terhadap Kinerja Dan Motivasi Guru Di MTS Darul Istiqamah Bulukumba. Jurnal AL-Ilmi, 2(2), 1–17.

Agustiningrum, S. D. (2016). Pengaruh Persepsi Dukungan Organisasi Terhadap Kinerja Karyawan Yang Dimediasi Oleh OCB (Organizational Citizenship Behavior) (Studi pada PT.Angkasa Pura I Kantor Cabang Surabaya). Jurnal Ilmu Manajemen (JIM), 4(2), 212–225. Retrieved from https://jurnalmahasiswa.unesa.ac.id/index.php/jim/article/view/17539/15973

Agustiningsih, H. N., Thoyib, A., Djumilah, H., & Noermijati. (2016). The Effect of Remuneration, Job Satisfaction and OCB on the Employee Performance. Science Journal of Business and Management, 4(6), 212.

Alhasani, I. S., Suswati, E., & Wahyono, G. B. (2021). PENGARUH KOMPETENSI DAN KOMITMEN ORGANISASI TERHADAP KINERJA PEGAWAI MELALUI ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) SEBAGAI MEDIASI. Jurnal Sosial Dan Teknologi, 1(9), 106–120. Retrieved from https://sostech.greenvest.co.id/index.php/sostech/article/view/206/264

Arifin, H. M. (2015). The influence of competence, motivation, and organisational culture to high school teacher job satisfaction and performance. International Education Studies, 8(1), 38–45.

Askany, I. A. I., Satoto, E. B., Sanosra, A., & Qomariah, N. (2024). The Influence of Work Facilities and Competence on the Performance of Dapodik Operators at Public Middle Schools in. International Journal of Management Science and Information Technology IJMSIT, 4(December), 420–427. Retrieved from https://doi.org/10.35870/ijmsit.v4i2.3166

Astarina, I., Budiyanto, & Agustedi. (2021). The rule of competence , compensation , and workshop on employee performance mediated by prime service of public health service. Accounting, 7, 65–74.

Atikah, K., & Qomariah, N. (2020). The effect of leadership style, organizational culture and motivation on employee performance. Jurnal Manajemen Dan Bisnis Indonesia, 6(2), 216–227.

Azhad, M. N., Anwar, & Qomariah, N. (2015). Manajemen Sumber Daya Manusia. Jember: Cahaya Ilmu.

Basalamah, M. S. (2017). The Influence Of Motivation, Competence And Individual Characteristics On Performance Clerk (The Study) In The City Of Makassar. International Journal of Scientific & Technology Research, 6(12), 148–153.

Basriani, A. (2016). Pengaruh kompetensi dan komitmen organisasi terhadap kepuasan kerja dan kinerja dosen ( studi pada yayasan pendidikan persada bunda pekanbaru). Tepak Manajemen Bisnis, VIII(1), 21–34.

Boone, L. E., Kurtz, D. L., & Berston, S. (2019). Contemporary Business. Hoboken: John Wiley & Sons.

Chandra, J. A., Martini, N. N. P., & Qomariah, N. (2020). Impact of Organizational Citizenship Behavior , Leadership , Individual Characteristics and Competence on Teacher Performance. Jurnal Manajemen Dan Bisnis Indonesia, 6(2), 244–256.

Chelagat, L. J., Chepkwony, P. K., & Kemboi, A. (2015). Effect of Organizational Citizenship Behavior on Employee Performance in Banking Sector, Nairobi County, Kenya. International Journal of Business, Humanities and Technology, 5(4), 55–61.

Dessler, G. (2016). Manajemen Sumber Daya Manusia. Jakarta: Salemba Empat.

Dessler, G. (2017). Manajemen Personalia. Jakarta: Erlangga.

Dewianawati, D., Setiawan, E., Purwanto, F., & Sunaryo, A. (2023). Pengaruh Kompetensi dan Lingkungan Kerja terhadap Kinerja Pegawai melalui Komitmen Organisasi pada PT. PKJ Gresik. Develop, 7(2), 21–45.

Diansyah, M., Athar, H. S., & Fauzi, A. (2020). Kompetensi dan komitmen organisasi kaitanya pada motivasi dan kinerja pegawai. Jurnal DISTRIBUSI, 8(2), 267–276.

Friolina, D. G., Sudarsih, S., Endhiarto, T., & Musmedi, D. P. (2017). Do Competence , Communication , And Commitment Affect The Civil Servants Performance ? International Journal of Scientific & Technology Research, 6(09), 211–215.

Handoko, T. H. (2015). Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE-Yogyakarta.

Hasibuan, E. A., & Afrizal. (2019). ANALISIS PENGARUH KOMPETENSI, LINGKUNGAN KERJA, DAN KOMPENSASI TERHADAP KEPUASAN KERJA DAN IMPLIKASINYA TERHADAP KINERJA APARATUR SIPIL NEGARA Erni. JEM: Jurnal Ekonomi Dan Manajemen STIE Pertiba Pangkalpinang, 5(1), 22–41.

Hermanto, Y. B., & Srimulyani, V. A. (2022). The Effects of Organizational Justice on Employee Performance Using Dimension of Organizational Citizenship Behavior as Mediation. Sustainability (Switzerland), 14(20), 1–19.

Hidayah, S., & Harnoto, H. (2018). Role of Organizational Citizenship Behavior (OCB), Perception of Justice and Job Satisfaction on Employee Performance. Jurnal Dinamika Manajemen, 9(2), 170–178.

Hidayat, R. (2021). Pengaruh Motivasi, Kompetensi Dan Disiplin Kerja Terhadap Kinerja. Widya Cipta: Jurnal Sekretari Dan Manajemen, 5(1), 16–23.

Indarti, Y. D. (2018). THE EFFECT OF COMPETENCE AND COMPENSATION TO MOTIVATION OF EMPLOYEES AND ITS IMPACT ON EMPLOYEE PERFORMANCE IN THE PERSONNEL AND TRAINING BOARD OF KARAWANG REGENCY. AFEBI Management and Business Review (AMBR), 3(1), 52–68. Retrieved from http://afebi.org/journal/index.php/ambr/article/view/132/77

Indiyaningsih, K. M. H., Murdyastuti, A., & Puspitaningtyas, Z. (2020). Efeect of human resource competency, work culture and utilization of information technology to performance of employees. International Journal of Scientific and Technology Research, 9(4), 3636–3641.

Irawan, B., Herlambang, T., Sanosra, A., & Qomariah, N. (2024). The Influence Apparatus Competence and Use Financial System Applications on Financial Management Transparency. Budapest International Research and Critics Institute (BIRCI-Journal) : Humanities and Social Sciences, 7(3), 604–613. Retrieved from https://doi.org/10.33258/birci.v7i3.7930 604

Jufrizen, J., Farisi, S., Azhar, M. E., & Daulay, R. (2020). Model Empiris Organizational Citizenship Behavior Dan Kinerja Dosen Perguruan Tinggi Swasta Di Medan. EKUITAS (Jurnal Ekonomi Dan Keuangan), 4(2), 145.

Kotamena, F., Senjaya, P., Putri, R. S., & Andika, C. B. (2020). Competence or Communication: From Hr Professionals To Employee Performance Via Employee Satisfaction. Jurnal Manajemen Dan Kewirausahaan, 22(1), 33–44.

Kurniawan, M. S. B., Nursaid, N., Martini, N. N. P., & Qomariah, N. (2024). The Role of Direct Compensation and Organizational Citizenship Behavior on Performance through Job Satisfaction as a Mediating Variable at the Social Service of Jember Regency. Budapest International Research and Critics Institute (BIRCI-Journal), 7(3), 699–715.

Kurniawan, R. A., Qomariah, N., & Winahyu, P. (2019). Dampak Organizationlal Citizenship Behavior , Motivasi Kerja, dan Kepuasan Kerja Terhadap Kinerja Karyawan. Jurnal Penelitian IPTEKS, 4(2), 148–160.

Luthans, F. (2018). Organizational Behavior. Organizational Behavior. McGraw-Hill Irwin.

Luthans, F., Luthans, B. C., & Luthans, K. W. (2021). Organizational Behavior: An Evidence-Based Approach Fourteenth Edition. Charlotte: IAP.

Luthfi, M., Umam, K., & Pinem, R. J. (2021). Pengaruh Job Competency Dan Emotional Intelligence Terhadap Employee Performance Melalui Organizational Citizenship Behavior ( Studi pada Karyawan Hotel Horison Pekalongan ). Jurnal Administrasi Bisnis, X(2), 1096–1108.

Mahmudah, I. R., Farida, U., & Chamidah, S. (2021). Pengaruh Kecerdasan Emosional dan Kompetensi Terhadap Kinerja Guru Melalui Kepuasan Kerja Sebagai Variabel Intervening. ISOQUANT: Jurnal Ekonomi, Manajemen Dan Akuntansi, 5(2), 242–254.

Mangkunegara, A. A. A. P. (2018). Manajemen Sumber Daya Manusia Perusahaan (14th ed.). Bandung: Remaja Rosdakarya.

Mangkunegara, A. A. P. (2018). Manajemen Sumber Daya Manusia, Cetakan Kedua. Bandung: PT Remaja Rosdakarya.

Manik, S., & Syafrina, N. (2018). Pengaruh Kompetensi Terhadap Kinerja Dosen Sekolah Tinggi Ilmu Ekonomi Riau. Jurnal Ilmiah Ekonomi Dan Bisnis, 15(1), 1–6.

Marhayani, M., Musnadi, S., & Ibrahim, M. (2019). Effect of Competence and Employee Commitment To Employee Performance: Job Satisfaction As a Mediator (Study on Watering Office of Aceh Province). International Journal of Business Management and Economic Review, 2(1), 15–27. Retrieved from http://ijbmer.org/uploads2019/BMER_2_75.pdf

Mathis, L. R., & Jackson, H. J. (2011). Human Resource Management (edisi. 10). Jakarta: Salemba Empat.

Mathis, R. L., Valentine, S. R., Meglich, P., & Jackson, J. H. (2019). Human Resource Management (16th ed.). Massachusetts: Cencage Learning.

Mujiraharjo, R., Thamrin, M., Martini, N. N. P., & Qomariah, N. (2024). The Influence of Innovative Leadership and Competence on Employee Performance. Journal of Economics, Finance Nd a Management Studies, 07(10), 6189–6198.

Mukhtar, A. (2018). The effect of competence and organization culture to work satisfaction and employee performance of Sharia banks in Makassar city. International Journal of Scientific and Technology Research, 7(10), 1–6.

Mustikasari, S., Nursaid, N., Sanosra, A., & Qomariah, N. (2024). The Influence of Competence and Personal Characteristics on Teacher Performance. International Journal of Management and Economics Invention, 10(10), 3563–3570.

Mustikawati, E., & Qomariah, N. (2020). The Effect of Education , Training and Competency on Teacher Performance. International Journal of Business and Management Invention (IJBMI), 9(10), 14–20.

Novelia, M., Swasto, B., & Ruhana, I. (2016). PENGARUH KOMITMEN DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TERHADAP KINERJA (Studi Pada Tenaga Keperawatan Rumah Sakit Umum Daerah dr. Soegiri Lamongan). Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 38(2), 71–78.

Nurnanigsih, S., & Wahyono. (2017). Pengaruh Kepuasan Kerja, Motivasi Kerja Dan Komitmen Organisasi Terhadap Kinerja Melalui Organizational Citizenship Behavior (Ocb) Sebagai Variabel Intervening. Economic Education Analysis Journal, 6(2), 365–378.

Nursaid, N., Hendrawan, B., Sanosra, A., & Qomariah, N. (2023). Pengaruh Kompetensi Dan Pelatihan Terhadap Kinerja Melalui Komitmen Pegawai Sebagai Variabel Intervening Di Satuan Polisi Pamong Praja Kabupaten Jember. In PROSENAMA 2023 (Vol. 09, pp. 57–72). Surabaya: UPN Suarabaya.

Nursaid, N., Qomariah, N., Abadi, S., Satoto, E. B., & Utomo. (2020). Improvement of Job Satisfaction Based on Work Motivation , Work Environment , Competence and Compensation for Hospital Employees : Peningkatan Kepuasan Kerja Berdasarkan Motivasi Kerja , Lingkungan Kerja , Kompetensi dan Kompensasi untuk Karyawan Rumah Sa. Indonesian Journal of Law and Economics Review Vol 7 (2020):, 7(40), 1–11.

Nursaid, Qomariah, N., Sanosra, A., Satoto, E. B., & Utomo, A. W. (2020). Improvement of Job Satisfaction Based on Work Motivation, Work Environment, Competence and Compensation for Hospital Employees. Indonesian Journal of Law and Economics Review, 7(May), 1–14.

Organ, D. W. (2013). Organizational Citizenship Behavior: Its Nature, Antecendents, and Consequences. California: Sage Publications, Inc. California: Sage Publications.

Organ, D. W., Podsakoff, P. ., & MacKanzie S, P. (2006). Organizational citizenship Behavior: Its nature, incidents, and conseqiences. London: Sage Publications.

Pinca, E. C. (2015). The Mobile Teachers Profile Competencies Performance And Problems In The Department Of Education Division Of Northern Samar Philippines. International Journal of Scientific & Technology Research, 4(8), 45–50.

Prahiawan, W., Sultan, U., & Tirtayasa, A. (2017). PENGARUH KOMPETENSI KARYAWAN DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN MELALUI MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING (Studi Pada PT. Krakatau Bandar Samudera). Jurnal Riset Bisnis Dan Manajemen Tirtayasa Mempengaruhi, 1(2), 149–158. Retrieved from https://jurnal.untirta.ac.id/index.php/JRBM/article/view/3149/2393

Prajudy, S., Qomariyah, N., & Martini, N. N. P. (2024). The Influence of Information Systems and Competence on Service Effectiveness with Performance as a Mediating Variable Employee Employee. Budapest International Research and Critics Institute (BIRCI-Journal), 7(3), 737–750.

Putri, Y. D., & Utami, H. N. (2017). Pengaruh Organizational Citizenship Behavior (OCB) Terhadap Kinerja(Studi Pada Tenaga Perawat Ruang Rawat Inap Rumah Sakit Baptis Batu). Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 46(1), 27–34.

Qomariah, N. (2020). Manajemen Sumber Daya Manusia: Teori, Aplikasi dan Studi Empiris (1st ed.). Jember: Pustaka Abadi. Retrieved from https://www.researchgate.net/publication/356291163_MANAJEMEN_SUMBER_DAYA_MANUSIA_Teori_Aplikasi_dan_Studi_Empiris

Qomariah, N., Janah, Z., & Cahyono, D. (2023). How does Islamic Work Culture and Leadership, as well as Organizational Citizenship Behavior Improve Teacher Performance in Vocational High Schools (SMK)? Budapest International Research and Critics Intitute Journal (BIRCI), 6(2), 1202–1212.

Qomariah, N., Wiguna, P. K. S., & Martini, N. N. P. (2023). Improvement of Organizational Citizenship Behavior and Employee Performance Based on Transformational Leadership and Organizational Culture. In ICAME 2022 (pp. 616–633). Makasar: Atlantis Press International BV.

Rahim, A., Syech, S., & Zahari, M. (2017). PENGARUH LINGKUNGAN KERJA DAN KOMPETENSI TERHADAP MOTIVASI KERJA SERTA DAMPAKNYA TERHADAP KINERJA PEGAWAI PADA DINAS PENDIDIKAN KABUPATEN TANJUNG JABUNG TIMUR. Jurnal Manajemen Dan Sains, 2(2), 133–149. Retrieved from http://jmas.unbari.ac.id/index.php/jmas/article/view/25/29

Rande, D. (2016). Pengaruh kompetensi terhadap kinerja pegawai pada dinas perhubungan, komunikasi dan informatika kabupaten mamuju utara. E Jurnal Katalogis, 4, 101–109.

Ratnasari, S. L., Sutjahjo, G., Susanti, E. N., Tanjung, R., & Ismanto, W. (2021). Pengaruh kompetensi, motivasi, dan kreatifitas terhadap kinerja guru melalui kepuasan kerja. Manajemen Pendidikan, 16(1), 1–12.

Renyut, B., Modding, H. B., Bima, J., & Sukmawati, S. (2017). The effect of organizational commitment, competence on Job satisfaction and employees performance in Maluku Governor’s Office. IOSR Journal of Business and Management, 19(11), 18–29.

Rivai, V. (2019). Manajemen Sumber Daya Manusia untuk Perusahaan: dari Teori ke Praktek. Jakarta: PT RajaGrafindo Persada.

Sanjaya, R. A., & Tania, K. D. (2023). Peran Knowledge Sharing Lingkungan Kerja dan Kompetensi Kerja Dalam Meningkatkan Kinerja Karyawan. Jurnal Manajemen STIE Muhammadiyah Palopo, 9(2), 377–391.

Sari, O. R., & Sus. (2015). Pengaruh Kepuasan Dan Motivasi Kerja Terhadap Kinerja Karyawan Dengan Organizational Citizenship Behavior (Ocb) Sebagai Variabel Intervening. Management Analysis Journal, 4(1), 28–35.

Setiawan, A., Kurniawan, A., Sanosra, A., & Qomariah, N. (2023). PERAN KOMPETENSI DALAM MENINGKATKAN KINERJA MELALUI MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING. In Prosiding Nasonal 2023, Universitas Abdurachman Saleh Situbondo (pp. 663–675). Situbondo.

Setiawan, Y., Nursaid, N., & Qomariah, N. (2022). The Role of Competence , Leadership , Work Environment and Motivation in Improving Employee Performance. International Journal of Humanities and Social Science Invention (IJHSSI), 11(2), 47–58.

Setyowati, T., Az, B. T., Tobing, D. S. K., Handriyono, H., Nurhayati, N., & Qomariah, N. (2021). The Role of Organizational Citizenship Behavior in Mediating the Relationship Between Organizational Culture and Job Satisfaction with Employee Performance. Quality - Access to Success, 22(185), 220–234.

Siagian, S. P. (2015). Manajemen Sumber Daya Manusia. Edisi pertama Cetakan Keduapuluh Tiga. Jakarta: Bumi Aksara.

Singh, G., Kumar, S., & Ahlawat, P. (2019). Effects of Personality Traits on Organizational Citizenship Behavior of Private Bank Employees. IJMRS’s International Journal of Management Sciences, 07(01), 1–9.

Spencer, L., & Spencer, S. M. (1993). Competence at Work, Models For Superior Performance. Canada: John Wiley & Sons, Inc.

Supriadi, A. D., Suharto, S., & Sodikin. (2018). The effect of competence and organization culture to employee performance with motivation as the mediation variable in the Directorate General of Fiscal balance-Ministry of Finance , Indonesia. Jurnal Perspektif Pembiayaan Dan Pembangunan Daerah Vol., 5(4), 325–336. Retrieved from https://online-journal.unja.ac.id/JES/article/view/4606/8721

Susanto, Y., Riwukore, J. R., Oktovianus, F., & Habaora, F. (2021). The Effect of Compensation and Competence on Performance with Motivation as a Variable Intervening an Employee in Partners of the Central Statistic Agency, Lubuklinggau City, South Sumatra, Indonesia. Review of Management and Entrepreneurship, 05(02), 113–136.

Suzanna, A. (2017). Pengaruh Organizational citizenship terhadap kinerja karyawan pada PT Taspen (PERSERO) Kantor Cabang Cirebon. Jurnal Logika, XIX(1), 42–50.

Tantra, A. R., Sanosra, A., & Qomariah, N. (2024). OCB Mediation : The Influence of Transformational Leadership and Work Commitment on Employee Performance, 07(10), 6137–6147.

Thamrin, M., Nursaid, N., Janah, Z., & Qomariah, N. (2024). The Role of Leadership in Improving Organizational Citizenship Behavior and Performance of Vocational High School ( SMK ) Teachers. International Journal of Management Science and Information Technology, 4(1), 7–13.

Utomo, A. W., Qomariah, N., & Nursaid. (2019). The Impacts of Work Motivation , Work Environment , and Competence on Performance of Administration Staff of dr . Soebandi Hospital Jember East Java Indonesia. International Journal of Business and Management Invention (IJBMI, 8(09), 46–52. Retrieved from http://www.ijbmi.org/papers/Vol(8)9/Series-2/G0809024652.pdf

Vipraprastha, T., Sudja, I. N., & Yuesti, A. (2018). The Effect of Transformational Leadership and Organizational Commitment to Employee Performance with Citizenship Organization (OCB) Behavior as Intervening Variables (At PT Sarana Arga Gemeh Amerta in Denpasar City). International Journal of Contemporary Research and Review, 9(02), 20503–20518.

Wibowo. (2019). Manajemen Kinerja. Jakarta: Raja Grafindo Persada.

Yaakobi, E., & Weisberg, J. (2020). Organizational Citizenship Behavior Predicts Quality, Creativity, and Efficiency Performance: The Roles of Occupational and Collective Efficacies. Frontiers in Psychology, 11(April), 1–18.

Zainal, V. R., Ramly, M., Mutis, T., & Arafah, W. (2018). Manajemen Sumber Daya Manusia Untuk Perusahaan: dari Teori Ke Praktik. Jakarta: Rajawali Pers.

Zubaidah, R. A. (2016). PENGARUH KEPEMIMPINAN KEPALA SEKOLAH DAN KOMPETENSI GURU TERHADAP MOTIVASI KERJA GURU SERTA IMPLIKASINYA PADA KINERJA GURU DI SMP NEGERI KOTA PALEMBANG. JURNAL Ecoment Global, 1(2), 8–20. Retrieved from http://ejournal.uigm.ac.id/index.php/EG/article/view/200/204




DOI: https://doi.org/10.33258/birci.v7i4.7980

Article Metrics

Abstract view : 1 times
PDF - 2 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.