The Effect of Competency and Workload on the Performance of Medical Staff in MYD Hospital through Job Satisfaction as A Mediation Variable

Fransiskus Herianto, Aslam Mei Nur Widigdo

Abstract


Hospitals are required to provide good quality health services to patients, improving health care Hospital services must be balanced with improving the performance of medical staff. This research was conducted at the MYD hospital located in South Jakarta. This study aims to analyze the effect of competence and workload on employee performance at MYD Hospital using job satisfaction as a mediating variable. From data from the HR Department, it was found that the phenomenon of a decline in assessments in the last three years from 2018-2020. The data analysis method used was the Partial Least Square (SEM-PLS) method. The results of the study found that competence and job satisfaction positively and significantly affect performance. Workload negatively and significantly affects performance and job satisfaction. Job satisfaction can mediate competence and workload on performance. The research implications will be discussed in the article.


Keywords


competence; workload; medical staff performance; job satisfaction

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DOI: https://doi.org/10.33258/birci.v5i3.6290

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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.