Public Acceptance Analysis of Pharmaceutical Services of BPJS Participants Impact of Trust (Study on Pharmacies Zentrum Depok)

Abstract

The value of public trust explains why public respond positively and negatively to the problem of pharmacy service. The trust is very important to the pharmacy service so that it can respond to the public need. The aim of this research is to find and get the prove of public trust to BPJS service In Zentrum Drugsotre. The research uses Descriptif Explorative. And the data collection uses questionaire, interview and observation. The sample and population of this research is the participantS of BPJS IN Zentrum drugstore. They are about 50 persons. The data analysis uses Chi Square test. The result of the research shows that BPJS paricipant has good respond and shows satisfaction with the service of BPJS pharmacy. And it proves that there is connection between public respond and the service to the participant of BPJS In pharmacy. The research of the respondent based on: sex, age, education and profession. There is no connection between income and the service in pharmacy. Basen on the ilustration above, it can be concluded that public respon to the BPJS service is good, and the patients feel satisfied on it, and the result is the public result is high too.