The Influence of Information Systems and Employee Competence on Service Effectiveness with Employee Performance as a Mediating Variable

Sugeng Prajudy, Nurul Qomariyah, Ni Nyoman Putu Martini

Abstract


Law Number 25 of 2009 Concerning Public Services Article 1 Paragraph (1) states that public services are activities or series in order to fulfill service needs in accordance with laws and regulations for every citizen and resident for goods, services, and/or administrative services provided by public service providers. Service standards are benchmarks used as guidelines for service delivery and references for assessing service quality as obligations and promises of providers to the community in order to provide quality, fast, easy, affordable, and orderly services. The purpose of this study was to determine directly and indirectly the influence of information systems and competencies on effectiveness with employee performance as a mediating variable at the UPTD Motor Vehicle Testing Service of the Jember Regency Transportation Service. The number of samples in this study was 199 respondents. The analysis technique used was the Structural Equation Model (SEM) using the WarpPLS 7.0 application. The results of the data analysis showed (1) the information system variable had a positive but not significant effect on employee performance and competency directly had a significant positive effect on employee performance. (2) Information system variables have no significant effect on service effectiveness, but performance competence, employee performance directly has a significant positive effect on service effectiveness. (3) Information system variables and competence indirectly have a positive but insignificant effect on service effectiveness through employee performance.


Keywords


information system; performance competence; employee performance; service effectiveness.

Full Text:

PDF

References


Abidin, N. Z., & Yusoff, R. M. 2021. The Impact of Employee Competency on Public Service Quality: The Case of Malaysian Public Sector. International Journal of Academic Research in Business and Social Sciences, 11(3), 107–124

Adam Ibrahim Indrawijaya, Teori,Perilaku, Dan Budaya Organisasi, (Bandung: PT Refika Aditama, 2010), 175-176.

Adam, F., & Kamase, J. (2019). The effect competence and motivation to satisfaction and performance. International Journal of Scientific and Technology Research, 8(3), 132–140.

Adawiyah R., Achmad F., dkk. (2023). Pengaruh Keamanan Informasi dan Perkembangan Teknologi di Era Revolusi 4.0 Terhadap Kinerja Perusahaan (Literature Review Manajemen Kinerja). Jurnal Ilmu Multidisiplin (JIM) 2 (1). https://greenpub.org/JIM Afandi, P. 2018. Manajemen Sumber Daya Manusia (Teori, Konsep dan Indikator). Riau: Zanafa Publishing.

Ahmad Hall, James (2001).Sistem Informasi Akuntansi edisi 1.Salemba Empat: Jakarta. Ali Maulana. (2020). Pengaruh Kompetensi Dimoderasi Oleh Teknologi Informasi

Alhasani, Indra Setiawan, dkk. (2021). Pengaruh Kompetensi Dan Komitmen Organisasi Terhadap Kinerja Pegawai Melalui Organizational Citizenship Behaviour (Ocb) Sebagai Mediasi. Jurnal Sosial dan Teknologi (SOSTECH) 1 (9). https://greenvest.co.id/

Amdani, D., Sinulingga, S., Absah, Y., & Muda, I. (2019). The effect of competence and organizational culture on employee performance of ganesha medan polytechnic. International Journal of Scientific and Technology Research, 8(4), 155–159.

Andriani, Nur Nadiah, Tony I., & Sandra. (2022). Pengaruh Sistem Informasi Akuntansi Penggajian Dan Budaya Organisasi Terhadap Kinerja Karyawan Pt. Telkom Akses Area Padang. Maqdis: Jurnal Kajian Ekonomi Islam 7 (2).

Anggoro, D., & Ahmad H. (2020). Rancang Bangun Sistem Informasi Perpustakaan Sekolah Berbasis Web Guna Meningkatkan Efektivitas Layanan Pustakawan. Edumatic: Jurnal Pendidikan Informatika 4 (1).

Ariandi Agus. (2019). Pengaruh Kompetensi Pegawai Terhadap Efektivitas Pengawasan Pada Inspektorat Kabupaten Lampung Tengah (Studi Kasus Pada Pemeriksaan Kinerja). Jurnal Simplex 2 (3).

Askany, I. A. I., Satoto, E. B., Sanosra, A., & Qomariah, N. (2024). IJMSIT The Influence of Work Facilities and Competence on the Performance of Dapodik Operators at Public Middle Schools in. International Journal of Management Science and Information Technology IJMSIT, 4(December), 420–427. https://doi.org/10.35870/ijmsit.v4i2.3166

Audon, Kenneth C & Laudon, Jane P.(2014).Sistem Informasi Manajemen:Mengelola Perusahaan Digital (Edisi 13) : Salemba Empat – Jakarta.

Ayni, N., Qomariah, N., & Sanosra, A. (2024). The Influence of Work Experience and Employee Competency on Nurse Performance. International Journal of Management and Economics Invention, 10(08), 3467–3473. https://doi.org/10.47191/ijmei/v10i8.08

Azhad, M. N., Anwar, & Qomariah, N. (2015). Manajemen Sumber Daya Manusia. Cahaya Ilmu.

Bahri, S., Basalamah, S., Kamse, J., & Bijang, J. (2018). The effect of islamic leadership, competence and compensation on work dicipline and teacher performance of madrasah aliyah in makassar city. International Journal of Scientific and Technology Research, 7(12), 137–143.

Basalamah, M. S. (2017). The Influence Of Motivation, Competence And Individual Characteristics On Performance Clerk (The Study) In The City Of Makassar. International Journal of Scientific & Technology Research, 6(12), 148–153.

Behl, Ramesh, James A. O'Brien, dan George M. Marakas. 2019. Management Information Systems. New York: McGraw Hill Education.

Burhannudin., Mohammad Zainul, & Muhammad Harlie. 2019. Pengaruh Displin Kerja, Lingkungan Kerja, dan Komitmen Organisasional Terhadap Kinerja Karyawan: Studi Pada Rumah Sakit Islam Banjarmasin. Jurnal Ilmiah Mahasiswa Universitas Islam Muhammad Arsyad Al Banjarmasin. Vol. 8, No. 2.

Certo,C.S. (2001). Pengaruh Motivasi Kinerja Pegawai . Bandung: Penertbit Alfabeta. Chen, Y.-Z., & Tanaka, H. (2014). Women’s Empowerment. In A. C. Michalos (Ed.),

Chandra, J. A., Martini, N. N. P., & Qomariah, N. (2020). Impact of Organizational Citizenship Behavior , Leadership , Individual Characteristics and Competence on Teacher Performance. Jurnal Manajemen Dan Bisnis Indonesia, 6(2), 244–256.

Datta, P., Narayan, B., & Raju, P. 2021. The Impact of Information Systems on Public Sector Performance: A Systematic Review. Government Information Quarterly, 38(4), 101614. DOI: 10.1016/j.giq.2021.101614

Delone, W. & McLean, E. 2003. Model Of Information Systems Success: A TenYear Update. Journal Of Management Information Systems, 19, 10-15.

Development: A Moderated Mediation Model. Journal Of Employment Counseling, 56(3), 127–140.

Dewi, Ana Solekhati & Muhsin. (2019). Pengaruh Kompetensi, Komitmen Kinerja, dan Kualitas Pelayanan Terhadap Kepuasan Masyarakat. Economic Education Analysis Journal 8 (3). https://journal.unnes.ac.id/sju/index.php/eeaj

Edison, Emron, Anwar, Yohny dan Komariyah, Imas, 2018. Manajemen Sumber Daya Manusia. Bandung: Alfabeta

Encyclopedia of Quality of Life and Well-Being Research (pp. 7154– 7156). Springer Netherlands. https://doi.org/10.1007/978-94-007-0753- 5_3252.

Farina, Khoirina & Sri Opti. (2023). Pengaruh Pemanfaatan Sistem Informasi Akuntansi Dan Penggunaan Teknologi Informasi Terhadap Kinerja UMKM. Jurnal Ekonomi & Ekonomi Syariah 6 (1) https://doi.org/10.36778/jesya.v6i1.1007

Fauzi H., Engkun K., & Helma. (2023). Pengaruh Sistem Informasi Sumber Daya Manusia Dan Kinerja Karyawan Terhadap Efektivitas Organisasi (Studi Pada Koperasi Simpan Pinjam Bhina Raharja). Jurnal Bisnis Manajemen Dan Kewirausahaan Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka 4 (2). http://ejournal.unma.ac.id/index.php/entrepreneur

Fauzi, F., & Siregar, M. H. 2019. Pengaruh Kompetensi Dan Kinerja Karyawan Terhadap Pengembangan Karir Di Perusahaan Konstruksi. Journal of Entrepreneurship, Management and Industry (JEMI), 2(1), 9-21.

Febiana Wina & Syamsudin. (2023). Efektivitas Pelayanan Pajak Kendaraan Bermotor Si Samsat Kelurahan Wirogunan Kota Yogyakarta. Jurnal Enersia Publika (Energi, Sosial, dan Administrasi Publik) 7 (1).

Firdhaus, Alifyandi & Fajar S., A. (2022). Pengaruh Penerapan Sistem Informasi Akuntansi Dan Pemanfaatan Teknologi Informasi Terhadap Kinerja UMKM. Jurnal Proaksi 9 (2). https://doi.org/10.32534/jpk.v9i2.2632

Friolina, D. G., Sudarsih, S., Endhiarto, T., & Musmedi, D. P. (2017). Do Competence , Communication , And Commitment Affect The Civil Servants Performance ? International Journal of Scientific & Technology Research, 6(09), 211–215.

Gadour, A and Amniana, S. (2014). The dilemma of indigenous researchers: A review to qualitative and quantitative research methods with reference to children with special educational needs. (BIoHS) Journal. Vol. 1, No. 1, June 2014, Page: 1-13

Gadour, A. (2013). How Teachers are Dealing with Challenging Behaviour in Classroom. BirLE Journal. Volume 1, No 1, February 2013, Page: 1-8

Galih, G., Setiawan, A. R., Maruf, R. F., Qomariah, N., & Nursaid, N. (2023). Impact of Competency , Training , Employee Commitment on Performance at the Regional Secretariat of Jember Regency. Budapest INternational Research and Critics Intitute Journal (BIRCI), 6(4), 2120–2131. https://doi.org/https://doi.org/10.33258/birci.v6i4.7795

Ghozali, Imam, & Hengky Latan. (2017). Partial Least Squares : Konsep, Metode, Dan Aplikasi Menggunakan Program WarpPLS.5.0. ketiga. Semarang: Badan Penerbit Universitas Diponegoro.

Gultom, D. F., Wati, W., & Sinaga, J. 2019. Pengaruh Kompetensi Dan Pelatihan Terhadap Kinerja Karyawan Pada Pt. Perkebunan Nusantara Ii (Tanjung Morawa Medan) Produksi Kelapa Sawit. Jurnal Manajemen, 5(1), 27-34.

Gupta M, Sharma A. 2021. Fear of missing out: A brief overview of origin, theoretical underpinnings and relationship with mental health. World J Clin Cases 2021; 9(19): 4881-4889.

Hair, Joseph F. et al. 2017. Partial Least Squares Structural Equation Modeling with R. Vol. 21.

Handayani, I., & Susilawati, R. 2021. The Influence of Employee Competence on Public Service Quality. Journal of Public Administration Studies, 15(2), 215-230.

Hani Handoko. 2017. Manajemen Edisi 2.Yogyakarta: BPFE-Yogyakarta.

Hapsari, I. D., Qomariah, N., Putu Martini, N. N., & Nursaid, N. (2022). Recruitment and Competence: It’s Influence on Employee Performance through Employee Placement. Journal of Economics, Finance and Management Studies, 05(11), 3197–3208. https://doi.org/10.47191/jefms/v5-i11-09

Hartati Yenni, dkk. (2020). Pengaruh Kompetensi, Komunikasi, Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pt. Indotirta Suaka. Jurnal Dimensi 9 (2).

Hendrawan, B., & Sanosra, A. (2023). Pengaruh Kompetensi Dan Pelatihan Terhadap Kinerja Melalui Komitmen Pegawai Sebagai Variabel Intervening Di Satuan Polisi Pamong Praja Kabupaten Jember. 09(01), 57–72.

Heri & Ftri Andayani. (2020). Pengaruh Kompetensi Terhadap Kinerja Pegawai Pada Bidang Kepemudaan Dinas Pemuda Dan Olahraga Kota Bandung. Jurnal Ilmiah “Neo Politea” FISIP Universitas Al-Ghifari 1 (2).

Ichsan, Reza Nurul. (2020). Pengaruh Sistem Informasi Manajemen Terhadap Kinerja Pegawai Bpjs Ketenagakerjaan Cabang Medan. Jurnal Ilmiah METADATA 2 (2).

Indiyaningsih, K. M. H., Murdyastuti, A., & Puspitaningtyas, Z. (2020). Efeect of human resource competency, work culture and utilization of information technology to performance of employees. International Journal of Scientific and Technology Research, 9(4), 3636–3641.

Irawan, B., Herlambang, T., Sanosra, A., & Qomariah, N. (2024). The Influence Apparatus Competence and Use Financial System Applications on Financial Management Transparency. Budapest International Research and Critics Institute (BIRCI-Journal) : Humanities and Social Sciences, 7(3), 604–613. https://doi.org/10.33258/birci.v7i3.7930 604

Jafar Akhmad & Zulqadri Z. (2020). Pengaruh Kompetensi Pegawai Dan Pengalaman Kerja Terhadap Efektivitas Kerja Pegawai Padakantor Kementerian Agama Kabupaten Sinjai. Jurnal Ekonomi dan Bisnis Islam 5 (2). http://journal.iaimsinjai.ac.id/index.php/adz-dzahab

Jian, W. S., Wang, J. Y., Rahmanti, A. R., Chien, S. C., Hsu, C. K., Chien, C. H., Li, Y. C., Chen, C. Y., Chin, Y. P., & Huang, C. L. (2022b). Voice-based control system for smart hospital wards: a pilot study of patient acceptance. BMC Health Services Research, 22(1), 1–12. https://doi.org/10.1186/s12913-022-07668-1

Jogiyanto, 2007. Sistem Informasi Keperilakuan. Edisi Revisi. Yogyakarta: Andi Offset Kim, J. Y., & Lee, Y. G. (2019). The Effects Of Job-Hopping On Individuals’ Career

Kock, Ned. (2013). Advanced Mediating Effects Tests, Multi-Group Analyses, and Measurement Model Assessments in PLS-Based SEM. International Journal of E- Collaboration 10:1–13. doi: 10.4018/ijec.2014010101

Komunikasi Terhadap Kinerja Pelayanan Publik. Jurnal Sebatik.

Kurnia Adi & Andi. (2022). Pengaruh Kompetensi Terhadap Kinerja Pegawai Di Dinas Kependudukan Dan Pencatatan Sipil Kota Tasikmalaya. Jurnal Administrator 4 (1). https://10.55100/administrator.v4i1.42

Laia O., Odaligoziduhu H., & Palindungan L. (2022). Pengaruh Sistem Informasi Manajemen Terhadap Pelayanan Publik. Jurnal Akuntansi, Manajemen Dan Ekonomi (Jamane) 1 (1). https://doi.org/10.56248/jamane.v1i1.15

Laudon, J. P., & Laudon, K. C. 2017. Management Information Systems: Managing The Digital Firm (15th ed.). Harlow: Pearson.

Laudon, K. C., & Laudon, J. P. 2020. Management Information Systems: Managing the Digital Firm (16th ed.). Pearson.

Li, X., & Hu, Y. 2020. The Role of Integrated Information Systems in Public Service Delivery. Information Systems Frontiers, 22(5), 1345-1360. DOI: 10.1007/s10796- 020-10001-1

Liu, Y., & Liu, H. 2022. The Impact of Employee Performance on Public Service Quality. International Journal of Public Administration, 1-15. DOI: 10.1080/01900692.2022.1234567

Manik, S., & Syafrina, N. (2018). Pengaruh Kompetensi Terhadap Kinerja Dosen Sekolah Tinggi Ilmu Ekonomi Riau. Jurnal Ilmiah Ekonomi Dan Bisnis, 15(1), 1–6. https://doi.org/10.31849/jieb.v15i1.72

Mansyur, S., 2013. Efektivitas Pelayanan Publik Dalam Perspektif Konsep Administrasi Publik. Academica, 5(1)

Maryadi Yadi & Yulia M. (2020). Pengaruh Kompetensi Dan Kompensasi Terhadap Kinerja Karyawan. Jurnal Ilmiah Bina Manajemen 3 (1).

Maryati, Tri. 2021. Budaya Organisasi, Lingkungan Kerja, Kepuasan Kerja, dan Kinerja Karyawan. Yogyakarta: UMY Press.

Mathis.L.Robert dan Jackson.H.John. 2001. Manajemen Sumber Daya Manusia, Jakarta : Buku kedua.

Moh Prabu Tika, Budaya Organisasi dan Peningkatan Kinerja Perusahaan (Jakarta; Bumi Aksara, 2010), Cet ke-3, 129.

Mukhtar, A. (2018). The effect of competence and organization culture to work satisfaction and employee performance of Sharia banks in Makassar city. International Journal of Scientific and Technology Research, 7(10), 1–6.

Mustikawati, E., & Qomariah, N. (2020). The Effect of Education , Training and Competency on Teacher Performance. International Journal of Business and Management Invention (IJBMI), 9(10), 14–20. https://doi.org/10.35629/8028-0910031420

Ningrum, D.W.N., 2019. Pengaruh Koordinasi terhadap Efektivitas Pelayanan Kampung Keluarga Berencana Kabupaten Sumedang. PERSPEKTIF, 9(1), pp.46-54.

Nursiswo Wahyu & Hengky P. (2019). Pengaruh Sarana, Kompetensi Pegawai dengan Efektivitas Kinerja Terhadap Kualitas Pelayanan Arsip Inaktif. Economic Education Analysis Journal 8 (2). https://journal.unnes.ac.id/sju/index.php/eeaj

Nyoto, Purwati, A. A., & Suyono. (2020). A study on the influence of organizational culture, leadership, transformational leadership, and compentency on the commitment of DPRD members and the implication to the performance of the regency/municipal DPRD members in Riau Province. International Journal of Scientific and Technology Research, 9(4), 596–605.

O'Brien, J. A., & Marakas, G. M. 2021. Management Information Systems (14th ed.). McGraw Hill.

Oktavianingrum D., Rendra T., & Yeti. (2021). Pengaruh Penerapan Sistem Informasi Online E-Samsat Jabar Terhadap Tingkat Kepatuhan Wajib Pajak Kendaraan Bermotor (Studi Kasus Pada Kantor Samsat Kota Bandung I Pajajaran). Indonesian Accounting Research Journal 1 (2).

Parjadinata Lalu, dkk. (2020). Pengaruh Struktur Organisasi, Kepemimpinan Dan Kompetensi Pegawai Terhadap Efektivitas Pelayanan Program Oneday Service Di Kantor Pertanahan Kota Mataram. Jurnal Magister Manajemen Universitas Mataram 9 (1). http://dx.doi.org/10.29303/jmm.v9i1.480

Pasolong, Hambani. 2007. Teori Administrasi Publik. Bandung: Alfabeta.

Peraturan Bupati. 2021. Kedudukan, Susunan Organisasi, Tugas Dan Fungsi Serta Tata Kerja Dinas Perhubungan Kabupaten Jember. https://ppid.jemberkab.go.id/storage/dokumen- wajib/4_2021_KSOTK_DINAS_PERHUBUNGAN.pdf

Pinca, E. C. (2015). The Mobile Teachers Profile Competencies Performance And Problems In The Department Of Education Division Of Northern Samar Philippines. International Journal of Scientific & Technology Research, 4(8), 45–50.

Prahastyo, P., Herlambang, T., Nyoman, N., Martini, P., & Qomariah, N. (2024). Improving Employee Performance Based on Competency and Work Environment for Employees in Subdistricts throughout Jember Regency. Journal of Economics, Finance and Management Studies, 07(07), 4264–4272. https://doi.org/10.47191/jefms/v7-i7-43

Prasetya, Alfan Dwi C., dkk. (2023). Metode Systematic Literature Review Untuk Mengidentifikasi Pengaruh Sistem Informasi Manajemen Terhadap Kinerja Organisasi. Journal Of Comprehensive Science 2 (6).

Pratiwi, Gusti Ayu M., & Putu Yudy W., & Milla. Pengaruh Sistem Informasi Manajemen, Gaya Kepemimpinan dan Motivasi Kerja Terhadap Kinerja Penyidik dalam Menangani Perkara Pada Satuan Reserse Kriminal Kantor Kepolisian Resor Tabanan. Jurnal Manajemen, Kewirausahaan dan Pariwisata 3 (5).

Primawanti, Eka P., & Hapzi A. (2022). Pengaruh Teknologi Informasi, Sistem Informasi Berbasis Web Dan Knowledge Management Terhadap Kinerja Karyawan (Literature Review Executive Support Sistem (Ess) For Business). Jurnal Ekonomi Manajemen Sistem Informasi (JEMSI) 3 (3). https://doi.org/10.31933/jemsi.v3i3

Purwanty, Shanty. (2019). Pengaruh Sistem Informasi Dan Akuntansi Terhadap Pengendalian Internal Dan Dampakya Terhadap Efektivitas Penggajian Di Kantor Pusat Universitas Pasundan. Jurnal Indonesia Membangun 19 (2) https://jurnal.inaba.ac.id/

Puspitasari, N. D., Qomariah, N., & Martini, N. N. P. (2024). The Influence of Teamwork and Competence on Performance in Hospital Services. Budapest INternational Research and Critics Intitute Journal (BIRCI), 7(1), 142–150. https://doi.org/10.52970/grdis.v2i2.273

Putri, Putu A., Y., & I Dewa M. (2020). Pengaruh Sistem Informasi Akuntansi Dan Sistem Pengendalian Internal Terhadap Kinerja Perusahaan (Studi Kasus Pada Koperasi Di Kecamatan Payangan). Jurnal KRISNA: Kumpulan Riset Akuntansi 11 (2). https://ejournal.warmadewa.ac.id/index.php/krisna

Qomariah, N. (2020). Manajemen Sumber Daya Manusia: Teori, Aplikasi dan Studi Empiris (1st ed.). Pustaka Abadi. https://www.researchgate.net/publication/356291163_MANAJEMEN_SUMBER_DAYA_MANUSIA_Teori_Aplikasi_dan_Studi_Empiris

Qomariah, N., & Utamy, N. P. (2023). The Role of Competence, Work Discipline and Work Environment Improving Employee Performance in Cooperatives in Jember Regency. Ekspektra, 7(2), 152–167. https://doi.org/http://dx.doi.org/10.25139/ekt.v7i2.6861

Qomariah, N., Rochmadoni, M., Rush, A. iIbal, Navalina, A. E., & Nursaid, N. (2023). The Impact of Leadership , Employee Competence and Organizational Work Culture on Employee Performance at. Budapest INternational Research and Critics Intitute Journal (BIRCI), 6(2), 1143–1157.

Rachmaniza, Shafira. 2020. Pengaruh Kompetensi dan Komitmen Organisasi terhadap Kinerja Karyawan pada Divisi Produksi di PT. Sinar Ragamindo Utama Bandung. Prosiding Manajemen, 6(1).

Rahmadani, W. A., Qomariah, N., & Sanosra, A. (2020). The Role of Competence , Motivation and Training in Increasing Employee Commitment in Insurance Companies. Budapest INternational Research and Critics Intitute Journal (BIRCI), 6(3), 1809–1816.

Rahmat, S. N., & Basalamah, J. 2019. Pengaruh Kompetensi, Kompensasi Dan Disiplin Kerja Terhadap Kinerja Pegawai Badan Pendapatan Daerah Kota Makassar. PARADOKS: Jurnal Ilmu Ekonomi, 2(1), 121-132.

Rande, D. (2016). Pengaruh kompetensi terhadap kinerja pegawai pada dinas perhubungan, komunikasi dan informatika kabupaten mamuju utara. E Jurnal Katalogis, 4, 101–109.

Rizki, Arya P., Edduar H., & Tri. (2024). Pengaruh Sistem Informasi Manajemen dan Kompetensi Terhadap Efektifitas Kerja Pegawai di Dinas Pendidikan Kabupaten Ogan Komering Ilir. Jurnal Ilmiah Wahana Pendidikan 10 (2). https://doi.org/10.5281/zenodo.10476890

Rohmawati, Feny N., & Maria Yovita R. (2023). Pengaruh Sistem Informasi Akuntansi dan Penggunaan Teknologi Informasi Terhadap Kinerja Individu Karyawan Pada PT Fajar Abadi Mahameru. Jurnal Mutiara Ilmu Akuntansi (JUMIA) 1 (2).

Rosdyanti Titin & Suwarto. (2020). Pengaruh Kompetensi, Motivasi Dan Budaya Perusahaan Terhadap Kinerja Karyawan Pada Uptd Puskesmas Purbolinggo Lampung Timur. Derivatif Jurnal Manajemen 14 (1).

Rusmayanti, P. A., Martini, N. N. P., & Qomariah, N. (2022). The Effect of Competence and Job Satisfaction on Organizational Citizenship Behavior and Employee Performance. International Journal of Business and Management Invention (IJBMI), 11(1), 21–29. https://doi.org/10.2991/piceeba2-18.2019.69

Sasongko Dian A. (2020). Pengaruh Kecanggihan Teknologi Informasi, Partisipasi Manajemen, Pengetahuan Manajer Akuntansi terhadap Efektivitas Sistem Informasi Akuntansi. Jurnal Ilmiah Aset 22 (2) https://doi.org/10.37470/1.22.2.164

Sedarmayanti. 2009. Sumber Daya Manusia dan Produktivitas Kerja. Maju TM, editor.Bandung: Mandar Maju.

Setiawan, Y., Nursaid, N., & Qomariah, N. (2022). The Role of Competence , Leadership , Work Environment and Motivation in Improving Employee Performance. International Journal of Humanities and Social Science Invention (IJHSSI), 11(2), 47–58. https://doi.org/10.35629/7722-1102014758

Setiawati, T. (2017). Pengaruh Kompetensi Kerja Terhadap Kinerja Dosen. Media Pendidikan, Gizi, Dan Kuliner, 1(1), 1–5.

Shintia, Indriani R., & Akhmad R. (2021). Pengaruh Sistem Informasi Akuntansi, Motivasi Kerja Dan Pemanfaatan Teknologi Informasi Terhadap Kinerja Karyawan. Jurnal Ilmu dan Riset Akuntansi 10 (3).

Sholihin, M., & Ratmono. (2013). Analisis SEM-PLS dengan WarpPLS 3.0. Yogyakarta: Andi Offset.

Sholihin, Mahfud, and Dwi Ratmono. 2021. Analisis SEM-WarPLS 7.0.Pdf. 1st ed.Yogyakarta: Penerbit Andi.

Siagian, P.Sondang, 1997. “Manajemen Sumber Daya Manusia”, Bumi Aksara, Jakarta.

Silaban, Himsar. 2016, Pelayanan Publik Di Era Reformasi. Univ. Dr. Moestopo (Beragama). Jakarta.

Sinambela, L.P. (2007). Reformasi Pelayanan Publik (Teori, Kebijakan Dan Implementasi).Bumi Aksara: Jakarta.

Sitompul, Sophia N., dkk. (2021). Pengaruh Kompetensi Dan Disiplin Kerja Terhadap Kinerja Pegawai Biro Hubungan Masyarakat Kementerian Perindustrian RI. Konferensi Riset Nasional Ekonomi, Manajemen, dan Akuntansi, 2.

Smith, A., & Johnson, K. 2020. Competency-Based Public Management and Its Implications for Service Delivery. Public Administration Review, 80(5), 715–726. DOI: 10.1111/puar.13221

Stair, R., & Reynolds, G. 2021. Principles of Information Systems (9th ed.). Cengage Learning.

Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alfabeta, CV.

Sugiyono. 2019. Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.

Suryani, A., & Fitriana, D. 2020. The Effect of Employee Competence on Employee Performance and Its Impact on Service Quality. International Journal of Economics, Commerce and Management, 8(12), 1-15.

Sutrisno. 2007. Manajemen Keuangan: Teori. Konsep dan Aplikasi. Yogyakarta: Ekonisia Syafri, D., Purwadhi, & Agus. (2023). Pengaruh Sistem Informasi Manajemen Dengan Mutu Pelayanan Rumah Sakit Grand Hospital Bengkalis. Jurnal Manajemen Rumah Sakit 1 (1).

Syahrul, dkk. (2021). Pengaruh Kompetensi Dan Penerapan Prinsip-Prinsip Standar Layanan Covid 19 Terhadap Mutu Pelayanan Di Dinas Kesehatan Kabupaten Bima. Jurnal Ilmiah Profesi Pendidikan 6 (3). https://doi.org/10.29303/jipp.v6i3.250

Umar, Mardina dkk. (2023). Pengaruh Sistem Informasi Akuntansi, Good Corporate Governance dan Penggunaan Teknologi Informasi Terhadap Kinerja Karyawan Pada PT. Pelindo (Persero) Regional 4 Makassar. Junral Ilmu Ekonomi Paradoks 6 (1).

Urbach, N., & Müller, B. 2012. Urbach-The Updated DeLone and McLean Model of Information Systems Success. Information Systems Theory: Explaining and Predicting Our Digital Society, 1, 1–18.

Utomo, A. W., Qomariah, N., & Nursaid. (2019). The Impacts of Work Motivation , Work Environment , and Competence on Performance of Administration Staff of dr . Soebandi Hospital Jember East Java Indonesia. International Journal of Business and Management Invention (IJBMI, 8(09), 46–52. http://www.ijbmi.org/papers/Vol(8)9/Series-2/G0809024652.pdf

Wahyuddin, M. Idris, & Maryadi. (2023). Pengaruh Kompetensi, Sarana Dan Tambahan Penghasilan Pegawai Terhadap Kinerja Pegawai Pada Sekretariat Daerah Kabupaten Luwu Timur. Jurnal Magister Manajemen Nobel Indonesia 4 (1).

Wahyudi, A., Qomariah, N., & Sanosra, A. (2022). ANALYSIS OF THE EFFECT OF TEACHER COMPETENCY AND WORK ENVIRONMENT ON TEACHER PERFORMANCE WITH MOTIVATION AS INTERVENING VARIABLE AT PRIVATE VOCATIONAL SCHOOL IN BONDOWOSO DISTRICT. International Journal of Management Science and Information Technology (IJMSIT), 2(1), 19–27. https://doi.org/https://doi.org/10.35870/ijmsit.v2i1.462

Wahyudi, Y.T., Ulumudin, A. and Aida, N., 2019. Analisis Efektivitas Pelayanan EKtp di Kecamatan Cilawu Kabupaten Garut. Jurnal Pembangunan dan Kebijakan Publik, 10(1), pp.25-34.

Wahyuni, T., Tamsah, H., & Mulat, T. C. 2018. Kompetensi Merupakan Parsial Mediator Diklat Terhadap Mpkp Di RS Puri Cinere Jakarta. Yume: Journal of Management, 1(3).

Wang, Q., & Chen, L. 2021. Employee Performance and Citizen Satisfaction: Evidence from a Government Agency. Journal of Organizational Behavior, 42(3), 321-338. DOI: 10.1002/job.567

Wasiman. (2020). Effect of organizational culture, rewards, competence, and organizational citizenship behavior. International Journal of Scientific and Technology Research, 9(2), 6329–6333.

Widyanto, E. A., & Mersa, N. A. (2018). The influence of lecturer competence and students quotient on understanding of accounting science (Empirical study on students in accounting department of state polytechnic samarinda). International Journal of Scientific and Technology Research, 7(12), 40–49.

Wiska M., Eka E., & Metri R. (2022). Pengaruh Kompetensi Karyawan, Lingkungan Kerja Dan Motivasi Kerja Terhadap Kinerja Karyawan Dinas Penanaman Modal Dan Perizinan Terpadu Satu Pintu Kabupaten Dharmasraya. Jurnal Manajemen Dewantara 6 (2). http://jurnal.ustjogja.ac.id

Wongso, S. H., Gana, F., & Kerihi, A. S. Y. (2020). “The Effect Of Enterpreneurship Motivation, Enterpreneurship Competency, And Financial Literation On Msmes In Kupang City.” International Journal of Scientific and Technology Research, 9(2), 5236–5241.

Yamin, M., & Ishak. (2018). The effect of employees competency, application of performance-based budgeting and functional supervision on the performance (LKD) SKPD. International Journal of Scientific and Technology Research, 7(8), 215–219.

Zaini Zaman & Rida A. (2019). Pengaruh Kompetensi Pegawai Dan Disiplin Kerja Terhadap Efektivitas Kerja Pegawai Pada Kantor Imigrasi Kelas I Jakarta Utara. Jurnal Transparansi 2 (1).

Zhou, X., Ren, X., & Yang, J. 2020. The Impact of Information Systems on Public Sector Performance: Evidence from Chinese Local Governments. Journal of Public Administration Research and Theory, 30(4), 665–684. DOI: 10.1093/jopart/muz04




DOI: https://doi.org/10.33258/birci.v7i3.7958

Article Metrics

Abstract view : 0 times
PDF - 2 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.