The Role of Quality Work of Life on Turnover Intention in Gading Pluit Hospital

Kartika Lilisantosa, Rokiah Kusumapradja, Rina Anindita, Endang Ruswanti

Abstract


Turnover is a problem, often faced by an organization, including hospital organizations. High nurse turnover will disrupt hospital productivity, and increase hospital budgets to carry out recruitment, selection and training. Nurses might have the desire to move (Turnover Intention) which results in the nurse's decision to leave her job. Nurse turnover at Gading Pluit Hospital showed an increase from 9.3% (in 2019) to 15.5.0% (in 2020) with the largest percentage coming from inpatient nurses (86.7%). This study was conducted to identify the effect of Quality Work of Life (QWL), work stress, and organizational citizenship behavior (OCB) of inpatient nurses on turnover intention (TOI) at Gading Pluit Hospital. This research used mixed methods. Proof of the hypothesis using the causality method with SEM-PLS analysis then followed by qualitative method. The study was carried out from May to August 2021 using a saturated sample of 101 out of 107 nurses, followed by random inter-views with 5 nurses. The results showed that there was an influence of Quality of Work Life and Organizational Citizenship Behavior on Turnover Intention. OCB increased the effect of QWL in lowering TOI. Work stress with medium index has not affected OCB and TOI. Efforts to reduce Turnover Intention can be done by improving the Quality of Work Life and regulating the OCB behavior to in-crease a positive impact on nurses in carrying out their duties and functions. Interview results indicate the need to adjust the remuneration system, health insurance, and improve communication between management and nurses.


Keywords


quality of work life; turnover; intention

Full Text:

PDF

References


Agheli R, Roshangar F, Parvan K, Sarbakhsh P, Shafeh S. (2017).Work stress and organi-zational citizenship behaviors among nurses. Ann Trop Med Public Health 16;10:1453-9.

Akbar RE, Elahi N, Mohammadi E, Khoshknab MF. (2017). How Do The Nurses Cope with Job Stress? A Study with Grounded Theory Approach. J Caring Sci. 6(3): 199–211.

Almaki MJ, Gerald GF, Clark M. (2012). The Relationship Between Quality of Work Life and Turnover Intention of Primary Health Care Nurses in Saudi Arabia. BMC Health Services Research 12, Article number: 314.

Andriani R. (2020). Pengaruh Organizational Citizenship Behavior, Komitmen Organ-isasi, Stres Kerja dan Kepuasan Kerja ter-hadap Turnover Intention pada PT. Kuala Mina Persada. Widya Cipta: Jurnal Sekretari dan Manajemen Volume 4 No. 1. https://doi.org/10.31294/widyacipta.v4i1

Armstrong, M., Taylor, S. (2014). Human Re-source Management Practice, 13th edition, Typeset by Graphicraft Limited. Hong Kong : Jellyfis.

Azizah JA. (2018). Hubungan antara stres kerja dengan produktivitas kerja pada perawat di Rumah Sakit Umum Darmayu Ponogo-ro Tahun 2018. Stikes Bhakti Husada Mulia Madiun.

Bolbanabad AM, Shirkhani B, Mohammadi S, Asadi H, Aghaei A. (2016). Relationship between quality of work life of medical staff and quality of patient care. Hospital Practices and Research 1(2):61-63

Brooks AB, Ohlson S, Storfjell J, Shaver J. (2007). Assessing the Quality of Nurssing Work Life. J Nurs Care Qual 19(3): 269–275. https://www.researchgate.net/publication

Cascio, WF. Managing Human Resources: Productivity, Quality of Work Life, Prof-its. New York, McGraw-Hill International Edition

Hemanathan R, Sreelekha, Prakasam P, Golda M. (2017). Quality of work life among nurses in a tertiary care hospital. JOJ Nursing Health Care 5:1-8

Hermawati A, Mas N. (2016). Quality of Work Life dan Organizational Citizenship Be-haviour Sebuah Kajian Empiris. Malang: Universitas Widyagama

Husnah I, Hasyim, Supriyantoro. (2020). Pengaruh Stres Kerja dan Lingkungan Ker-ja Terhadap Turnover Intention dengan Komitmen Organisasional sebagai Varia-bel Mediasi. 2020. Esa Unggul

Kasraie S, Parsa S, Hassani M, Zadeh AG. (2014) The Realtionship between quality of Work Life, Job stress, Job Satisfaction and Citizenship Behavior in Oshnaviyeh Hospital’s Staff. Patient Saf Qual Improv, Vol. 2, No. 2, Spr

Khani A, Dyrekvandmogadam A. (2008). Quali-ty of Nursing Work Life. 2008. Journal of Clinical and Diagnostic Research 2:7

Kim YJ, Lee SY, Cho JH. (2020). A Study on the Job Retention Intention of Nurses Based on Social Support in the COVID-19 Situation. Sustainability 12, 7276; doi:10.3390/su12187276. www.mdpi.com/journal/sustainability

Miner, JB. (1992). Industrial Organizational Psychology. 1992. Singapore: Mc Graw Hill.

Momeni B, Shafipour V, Esmaeili R, Charati JY. (2016). The relationship between the qual-ity of work life and sleep in nurses at the intensive care units of teaching hospitals in Mazandaran, Iran.Journal of Nursing and Midwifery Sciences 3(1):28-34

Mosadeghrad Am, Ferlie E, Rosenberg D. (2008). A Study of the Relationship Be-tween Job Satisfaction, Organizational Commitment, and Turnover Intention among Hospital Employees. Health Ser-vices Management Research 21: 211–227. DOI: 10.1258.

Nayeri ND, Noghabi AAA, Salehi T. (2011). Quality of Work Life and Productivity Among Iranian Nurses. Contemporary Nurse 39 (1):116-128

Nurmalitasari, Femmi. (2012). Hubungan antara resiliensi dan stres kerja pada guru di SMA Negeri 2 Lumajang. http://karya-ilmiah.um.ac.id/index.php/Fak-Psikologi/article/view/20344

Organ, D. W. (1988). Organizational Citizenship behavior: The good soldier syndrome. Lexington, MA: Lexington Books

Organ D, Near JP. (2004). Organizational Citi-zenship behavior: Its nature and anteced-ents. BRAC University Journal 1(2):75-85

Pakpahan HM. (2014). Hubungan budaya or-ganisasi dengan produktivitas kerja perawat pelaksana di Rumah Sakit Kota Medan. Universitas Sumatera Medan

Pooja AA, Clercq DD, Belausteguigoitia. (2016). Job Stressors and Organizational Citizen-ship Behavior : The Roles of Organiza-tional Commitment and Social Interaction. Human Resource Development 27(3): 373-405.

Ramesh N, Nisha C, Josephine AM, Thomas S, Joseph B. (2013). A Study on Quality of Work Life Among Nurses in A medical College Hospital in Bangalore.National Journal of Community Medicine 4(3):471-74.

Rokhman W. (2013). Pengaruh Quality of Work Life terhadap Kepuasan Kerja, Komitmen Organisasi, Turnover Intention dan Stres Kerja: Studi pada BMT di Kudus. Equilib-rium 1(2): 200-16.

Ruhan I, Astuti ES, Utami HN, Afrianti TW. (2019). The effect of Quality of Work Life (QWL) on Job Satisfaction and Or-ganization Citizenship Behavior (OCB) (A Study of Nurse at Numerous Hospital in Malang, Indonesia). JPAS 4(2): 51-8.

Sesen H, Soran S, Caymaz E. (2014). Dark side of Organizational Citizenship Behavior (OCB): Testing a Model between OCB, Social Loaffing, and Organizational Commitment. International Journal of Business and Social Science vol. 5 No.5. 125-135.

Suryatiningsih T, Haryono S, Zami A. (2018). Effects of Quality of Work Life (QWL) and Organizational Citizenship Behaviour (OCB) on Job Performance Among Com-munity Health Centre Paramedics in Bekasi City,Indonesia. Journal of Eco-nomics and Sustainable Development. 9(6)

Susanti R, Hasyim, Rita K. (2020). Turnover Intention and Behavior Organizational Cit-izenship on Indonesian Hospital Case. EJBMR, European Journal of Business and Management Research 5(4):1-6. http://dx.doi.org/10.24018/ejbmr.2020.5.4.434

Tinggogoy DRM. (2010).Pengaruh Quality of Work Life terhadap produktivitas perawat ruang rawat inap Rumah Sakit Umum FK UKI. Universitas Indonesia

Wibowo, PS. (2019). Pengaruh Kepuasan Kerja dan Organizational Citizenship Behavior (OCB) terhadap Turnover Intention Perawat Divisi Produksi Sektor Manufak-tur. 2019. Universitas Negeri Yogyakarta. http://eprints.uny.ac.id/id/eprint/67510Wulandari P. Pengaruh Kepuasan Kerja dan Komitmen Organisasi Terhadap Organiza-tional Citizenship Behavior Perawat Ru-mah Sakit Islam Yogyakarta. 2015. Fakultas Ekonomi Universitas Negeri Yogyakarta.




DOI: https://doi.org/10.33258/birex.v3i4.2645

Article Metrics

Abstract view : 0 times
PDF - 0 times

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
 

 

Statcounter for Budapest International Research in Exact Sciences (BirEx Journal)